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Toyota of McDonough - Service Center

McDonough, GA

4.6
4,255 Reviews
Call Service Center (770) 685-6704

4,255 Reviews of Toyota of McDonough - Service Center

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June 18, 2024

This was the smoothest experience of buying a car that I’ve experienced. The entire experience was pleasant from the greeting to the financing. More

by bgmdds1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacy Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 18, 2024

My sister and I had a great experience at Jim Ellis Toyota. We were purchasing a surprise new car for our mother; and Brian was quite helpful and wonderful to work with. Between looking at cars and sig More

by C-
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're thrilled to hear that you and your sister had a great time purchasing a surprise new car for your mother at Jim Ellis Toyota. It's wonderful to know that Brian was helpful and wonderful to work with throughout the process. We'll be sure to pass along your kind words to him. We look forward to welcoming you back when you're next in the market for a car, and we'll be sure to have Brian assist you again. Enjoy the new car!

Helpful
June 17, 2024

Customer service was excellent. Communication was amazing. I didn’t have to wait a long period of time. Every time I get my car serviced I have a good experience. More

by CANSREW5794
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that you consistently have excellent customer service experiences with us, highlighted by great communication and prompt service. Your satisfaction is important to us, and we appreciate your continued trust. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

Helpful
June 17, 2024

Service personnel were friendly and asked a lot of questions to get my repair done correctly. Liked the video that the technician showed me of his work on my vehicle. So far so good, I'll be back for More

by glm1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Todd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're pleased to hear that our service personnel were friendly and thorough in addressing your repair needs. It's great to know you appreciated the video we provide for our customers to see the work completed on their vehicle. We look forward to serving you again in the future! If you need any further assistance, please feel free to reach out.

Helpful
June 17, 2024

Reid was incredible ! He is always so happy and helpful. He works hard every time to meet the needs. He represents your company so well!! Thank you for having someone like More

by Annaology7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that Reid provided incredible service and consistently meets your needs with a positive attitude. We're proud to have him represent our company and will be sure to pass along your appreciation. If you need any further assistance, please feel free to reach out. We look forward to serving you again!

Helpful
June 17, 2024

Did tell truth about services on my car purchase two cars never do it again my sales lady a big lier More

by iblake237
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amairia
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

We're sorry to hear about your negative experience. Your feedback is important to us, and we take these concerns seriously. Please contact our customer service team directly so we can address your situation and work towards a resolution. Your satisfaction is our priority, and we hope to have the opportunity to make things right.

Helpful
June 16, 2024

It is ridiculous that you HAVE to make an appointment for a simple oil change to get there and wait 2 and 1/2 hours. More

by fisherdawn87
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reid Millikan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Jim Ellis Toyota of McDonough responded

We apologize for the inconvenience and frustration you experienced with your recent oil change. Your feedback is important to us, and we're committed to improving our service process. If you'd like, please feel free to reach out to our customer service team so we can address your concerns and potentially work towards a better solution for you. Thank you for bringing this to our attention.

Helpful
June 16, 2024

Always very punctual the appointment times and has taken care of the Camry since we’ve had it!!!!! Excellent service and work . More

by conkledustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. We are so happy to hear that you enjoyed your recent experience with us. Please don't hesitate to call if you'd like further assistance. We hope to be of service to you again in the future!

Helpful
June 15, 2024

Very professional and accommodating. Very well organized and not pushy. The decision was left upto me, after the diagnosis was fonr. More

by LOISWORD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you found our team professional, accommodating, and organized. We strive to provide a comfortable experience where the decision is always up to you after the diagnosis. If you have any more feedback or need further assistance, please feel free to reach out. We look forward to serving you again in the future!

Helpful
June 15, 2024

This dealership hire the best people. I love the team! They treat you like family at Jim Ellis Toyora of McDonough! More

by MASONANGIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're thrilled to hear that you love our team and feel like family at Jim Ellis Toyota. Providing a welcoming and friendly environment is important to us, and we appreciate your kind words. We look forward to continuing to serve you and making you feel at home with us!

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