Jim Ellis Toyota of McDonough

Communication I needed a tire replaced and it wasn't in stock. I was told it be in the next day. I didn't receive a call to come in . I called to see if it was in a I needed a tire replaced and it wasn't in stock. I was told it be in the next day. I didn't receive a call to come in . I called to see if it was in and it was. It wasn't until after I was waiting for the tire replacement the service clerk came in the waiting area to inform me. I wasn't pleased at all . More

Best Staff of ANY Dealership We have purchased two cars through this Dealership. And we could not have been any happier with our experience. And all of that comes from dealing wit We have purchased two cars through this Dealership. And we could not have been any happier with our experience. And all of that comes from dealing with Jeremy Richardson. He was friendly, knowledgeable, a go getter and just an all around pleasure to deal with. After I bought our cars, he made sure to check in with us at each service. He is the best employee of this Dealership, hands down. (And they are a great staff all on their own) The Service Department knocks it out of the park. They are ready for you as soon as you pull in. They expedite your work and get you out of their in record time. And everyone always has a smile on their face. This place is worth everything. More

Professional, courteous and fast! Absolutely love taking my Toyota Camry to get serviced at Toyota of Mcdonough because they know exactly what my car needs and they are professional an Absolutely love taking my Toyota Camry to get serviced at Toyota of Mcdonough because they know exactly what my car needs and they are professional and fast about it! A little expensive but worth the pay! More

amazing Awesome customer service would not change a thing quick and out the door. Advisors are all friendly and work as a team to get you through the visit Awesome customer service would not change a thing quick and out the door. Advisors are all friendly and work as a team to get you through the visit More

Best experience I've had in a dealership. I qualified after completing online application. Went into dealership at 5:06pm and was driving home in my new highlander at 7:13 PM. Oil changes and I qualified after completing online application. Went into dealership at 5:06pm and was driving home in my new highlander at 7:13 PM. Oil changes and tires for life. 10 year warranty. Overall very pleased with the whole process!! Will be a Toyota loyal owner for life! Thanks to Jim Ellis Toyota! GERALD LOFTON, KELVIN WALKER AND DANIEL FELICIANO. Be sure Gerald Lofton is your sales rep!! More

Raymond was awesome! In and out when promised, very good service. Raymond was awesome, everyone was friendly. would recommend to anyone who has a Toyota or not. awes In and out when promised, very good service. Raymond was awesome, everyone was friendly. would recommend to anyone who has a Toyota or not. awesome. More

Thanks Jim Ellis Toyota.....I’m going places!!! Everyone was friendly and respectful at every point in my buying experience. I have bought three vehicles from Jim Ellis and will continue to return f Everyone was friendly and respectful at every point in my buying experience. I have bought three vehicles from Jim Ellis and will continue to return for all of my vehicle needs. More

Service Center Customer Service I have been visiting this service Center for years. My chief complaint continues to be the same. When you walk in most times the people sitting at t I have been visiting this service Center for years. My chief complaint continues to be the same. When you walk in most times the people sitting at the desks don't even look up from their computers to acknowledge you. You're just standing there looking around trying to figure out what to do. The very least someone could do is simply "smile" to acknowledge if they're on the phone perhaps or say I'll be right with you when they're finished. Also, the last few visits the service person didnt even go over what they did as far as service. They used to and along with that they would give you your keys. They didnt give me my keys. I went to my caf and couldn't find them. I went back in to ask about the keys. They service person went out and came back with them in his hand. He said, "If that had been a snake and any closer it would have bit you" I asked him where they were and he said they were in the dash board near the windshield. How would I know know that? Or seen that? A "little" thing but a big thing. While I can appreciate them trying to get me in and out quickly an overview of what they completed for that visit would be helpful. More

Excellent service Everyone treated me with such courtesy and respect and took care of every detail. I have been very pleased with sales, service and demonstration of al Everyone treated me with such courtesy and respect and took care of every detail. I have been very pleased with sales, service and demonstration of all the features of my new Camry. More