Jim Ellis Toyota of McDonough

Excellent Customer Service Brian Hoe has great customer service & knowledgeable of the vehicles he sale! The facility was clean & comfortable. I went to the facility with my dau Brian Hoe has great customer service & knowledgeable of the vehicles he sale! The facility was clean & comfortable. I went to the facility with my daughter for her new car purchase & returned three days later for my new car purchase because of the great customer service. More

Long wait alignment not done, great Customer service Reid Talked to Amanda she made my appointment, Great service Reid did all he could to take care of me.Shop backed up, have to come back for alignment Talked to Amanda she made my appointment, Great service Reid did all he could to take care of me.Shop backed up, have to come back for alignment More

Great customer service! Amanda of McDonough I have purchased three Toyotas from the dealership and went through several different people for service until I came to meet Amanda. She has worked I have purchased three Toyotas from the dealership and went through several different people for service until I came to meet Amanda. She has worked diligently to make sure my cars are taken care of and oftens calls back to find out how things are going afterwards. She is thorough and works hard to make sure that I understand everything that needs to be done. She represents your dealership and Company well and is an asset to Jim Ellis. I don’t schedule maintenance unless I can go through her. More

Oil Change My experience was not so great at the beginning of my visit. The 2 men that was at the front didn’t recognized or greet me nor 2 other customers that My experience was not so great at the beginning of my visit. The 2 men that was at the front didn’t recognized or greet me nor 2 other customers that were ahead of me. The coffee station & the water station both were out of beverages. The positive side of my visit was one of your outstanding staff, Reid Millikan, lighten things up with his witty personality & professionalism.. Also your ladies assistants in that area also were courteous & professional in supplying the beverages back to their stocked capacity. More

20K svc It was very easy to book my servicing and I was assisted immediately. The service men took great care of me and made quick work of my experience. It was very easy to book my servicing and I was assisted immediately. The service men took great care of me and made quick work of my experience. More

Raymond was very helpful Slow to get initial contact, but when Raymond showed up, all went well. Had a 140 appointment, but there was only one service person available when w Slow to get initial contact, but when Raymond showed up, all went well. Had a 140 appointment, but there was only one service person available when we arrived. More

2019 Toyota Highlander Hybrid XLE Purchase Leon Poole was fantastic. Got off to a little rocky start but James Allen was able to get the deal done. This was my second purchase in less then 2 Leon Poole was fantastic. Got off to a little rocky start but James Allen was able to get the deal done. This was my second purchase in less then 2 years and I will continue to deal with Leon and Jim Ellis Toyota! More

Great Work Pleasant place to go for all your automotive need from perches to repair and triad in Ellis TOYOTA of McDonough Ga . Thank You TOYOTA for LlC you d Pleasant place to go for all your automotive need from perches to repair and triad in Ellis TOYOTA of McDonough Ga . Thank You TOYOTA for LlC you do More

First Check Though I was not at all satisfied with the wait time, I did have a positive experience with the service department. I had a 10:30 appointment which Though I was not at all satisfied with the wait time, I did have a positive experience with the service department. I had a 10:30 appointment which I arrived for about 10 minutes ahead of time. It was more than two hours and forty-five minutes before my vehicle was ready. Despite the wait, the experience was good. The pre-service talk with the intake consultant was informative and the waiting area was comfortable. More

Salesman Excellence My experience with purchasing a car at Jim Ellis was WONDERFUL!!! The ‘customer service’ I received from Mr. Milton Hall (Salesmen) made it that much My experience with purchasing a car at Jim Ellis was WONDERFUL!!! The ‘customer service’ I received from Mr. Milton Hall (Salesmen) made it that much easier to make the decision of purchase. Mr. Hall was knowledgeable, patient and personable. I told him what I was looking for and he presented a variety of options for me to choose from. Mr. Hall is an excellent salesman and I would purchase again and refer him to family and friends. Great job Mr. Hall! More