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Jim Ellis Toyota of McDonough
McDonough, GA
8,489 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,489 reviews
September 16, 2019
Bad experience Don't go on a Friday! The wait was long but that wasn't really the issue. Staff was courteous but I didn't feel like customer service was a priority Don't go on a Friday! The wait was long but that wasn't really the issue. Staff was courteous but I didn't feel like customer service was a priority. Too many staff people walking around chatting while the line was increasingly long. The issue I had was that the shuttle service took me across the street to shop while I waited over 2 hours for my tires to be rotated. Noah Peacock called and told me my vehicle was ready. I reminded him that I needed to be picked up. He said sure in a few minutes. I waited over 40 minutes to be picked up and nobody came. I had something else to do so I walked in 99 degree weather back to the dealership. Even though it was not far, I am a senior citizen with medical conditions. I did not need to be walking but it was either that or probably wait at the store for 2 more hours for someone to come - which they never did! Reid Millikan was most helpful. More
by Ms. Waitlong
Verified CustomerEmployees Worked With
Reid Millikan, Noah Peacock
September 16, 2019
Amanda's customer service was fantastic! Amanda in the service department was fantastic. Her customer service was the best! The service was done in a timely manner and I was not sitting all d Amanda in the service department was fantastic. Her customer service was the best! The service was done in a timely manner and I was not sitting all day! I really appreciate the experience and will be a customer for life. More
by adnichols
Employees Worked With
Amanda Cambron
September 16, 2019
Awesome service The best Toyota I’ve ever been to! Everyone was friendly and professional. The service was fast and the waiting room was clean and comfortable The best Toyota I’ve ever been to! Everyone was friendly and professional. The service was fast and the waiting room was clean and comfortable More
by kitarajackson
Employees Worked With
Other Employees :
Paul Tolbert, Winston Jack, Noah Peacock
September 16, 2019
Awesome Service Oscar Johnson was awesome! Very professional and informative. Was upfront about the wait times and actually got me out of the dealership before the ex Oscar Johnson was awesome! Very professional and informative. Was upfront about the wait times and actually got me out of the dealership before the expected time. More
by thjones0
September 16, 2019
Ja’von Harris is the BEST I came into this dealership and have dealt with Jayvon Harris throughout the entirety of my transaction here! I bought a 2019 RAV4, and Javon made the I came into this dealership and have dealt with Jayvon Harris throughout the entirety of my transaction here! I bought a 2019 RAV4, and Javon made the experience great! I highly recommend him to anyone who comes to this dealership! Thanks for everything, Jayvon! :- More
by pinkyp1004
Employees Worked With
September 16, 2019
Excellent service The service department was really helpful and quick! It's always a pleasure dealing with the awesome team at Jim Ellis! Thank you to po everyone! The service department was really helpful and quick! It's always a pleasure dealing with the awesome team at Jim Ellis! Thank you to po everyone! More
by april.hanson5516
September 15, 2019
2019 Camry experience Purchased car from Neil Williams. Professional and courteous. Very knowledgeable and informative about all the features on the Camry. My experience wi Purchased car from Neil Williams. Professional and courteous. Very knowledgeable and informative about all the features on the Camry. My experience with this dealership has been the best. More
by Pamela
September 14, 2019
Amazing ! Love love love mrs. rose Bristol and Daniel ! Very sweet people! Toyota has a lot to offer with a lot of benefits ! Nice nice vehicles ! I highly recommend Jim Ellis Toyota ! Great customer servic Very sweet people! Toyota has a lot to offer with a lot of benefits ! Nice nice vehicles ! I highly recommend Jim Ellis Toyota ! Great customer service and support ! Very friendly ! More
by morgendaniel19
September 14, 2019
Needed new tire Good experience with service center. Friendly service workers, the process was quick and the price was fair. Will return in the future for my car need Good experience with service center. Friendly service workers, the process was quick and the price was fair. Will return in the future for my car needs. More
by jforsyt2
Employees Worked With
September 13, 2019
Service of car Great people Amanda did great job so did the service technician didn’t have a appointment they were busy but got me out in a good time. Great people Amanda did great job so did the service technician didn’t have a appointment they were busy but got me out in a good time. More
by poppanan
Employees Worked With
Amanda Cambron
