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Jim Ellis Toyota of McDonough
McDonough, GA
8,420 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,420 reviews
August 26, 2019
Amazing car shopping results! I walked into the dealership not sure if I was going buy a car or if I was just looking. Leon went above and beyond to ensure that I had the best expe I walked into the dealership not sure if I was going buy a car or if I was just looking. Leon went above and beyond to ensure that I had the best experience! As a first time car buyer I wasn’t sure what to expect and didn’t understand somethings. Leon made sure that I understood everything and helped me feel comfortable! He’s great at what he does ! More
by Tiara21
Employees Worked With
August 24, 2019
Thank Goodness for Jim Ellis Toyota of McDonough So glad Jim Ellis has taken over this dealership! Couldn't ask for anything better. It they hadn't taken over, I would have never gone back to this So glad Jim Ellis has taken over this dealership! Couldn't ask for anything better. It they hadn't taken over, I would have never gone back to this dealership. More
by dbjones654
Verified CustomerEmployees Worked With
Paul Tolbert
August 24, 2019
Second time’s the Charm I had my grill replaced on my 2018 Tacoma. The grill I had was a TRD pro grill that the previous owner had installed. My truck is an off Road and shou I had my grill replaced on my 2018 Tacoma. The grill I had was a TRD pro grill that the previous owner had installed. My truck is an off Road and should have a different grill than the TRD pro. The grill was ordered and installed, it looked great. But the sensor for my crash detection and cruse radar didn’t work. So a new sensor was ordered and installed later that same week. Oh and Jim Ellis did all of this at NO Charge to me. Thanks to everyone involved! More
by COLINRUSSELL3781
Employees Worked With
Noah Peacock, Harby Santos, Robert Scott, James Allen, William Mason
August 23, 2019
Horrible I’ve wasted hours there for simple services. Most recent was for low tire pressure light. Four hours later they said they had to patch the tire. (Wh I’ve wasted hours there for simple services. Most recent was for low tire pressure light. Four hours later they said they had to patch the tire. (While waiting noticed service techs constantly in the customer waiting area stuffing their pockets with snacks laid out in a bowl then going back multiple times during my visit there emptying out the bowl) Only to leave with vibration in the steering wheel that was not there before. And the light came back on. Waited days for Julio to respond just to have to go back the following Monday. I then checked the tire pressure my self and found the passenger side tires and driver rear inflated to 40psi and driver front 30psi. Manufacturers label in the door reads 32psi for all tires. I then adjusted tire inflation on all four tires to 32 psi. Road tested my self and most of the vibration was gone. My wife returned the vehicle on the past Monday for the left front loosing air after a patch and road force balance which cured the problem three trips later. The service advisor that check us in Winston did go beyond what I expected of him no problems there. The service technicians needs training. I feel that they don’t value the customers time as much as they do theirs. When I see the same techs come up to the customer area filling their pockets with refreshments it makes me wonder how much attention is getting paid to actual work. Don’t get me wrong I have no problems with break times it’s needed. But this is ridiculous and disappointing. I will possibly not be back to Jim Ellis McDonough again after this More
by jridgeway116@gmail.com
Employees Worked With
Winston
August 23, 2019
Very enjoyable Took the amount of time I was told and everyone very knowledgeable and friendly I guess you want me to make up something very enjoyable Took the amount of time I was told and everyone very knowledgeable and friendly I guess you want me to make up something very enjoyable More
by coachkphillips
Employees Worked With
August 23, 2019
5 Star Salesman I receive a good customer service a Toyota Jim Ellis through Angel Barahona. He helps getting a great deal. Once again good customer service. I like t I receive a good customer service a Toyota Jim Ellis through Angel Barahona. He helps getting a great deal. Once again good customer service. I like this place. More
by EdisonP
Employees Worked With
Angel Barahona
August 22, 2019
Poor experience What has happened to this dealership!!!! I just went because of a recall and had the most horrible experience. Had no idea of new ownership. Was just What has happened to this dealership!!!! I just went because of a recall and had the most horrible experience. Had no idea of new ownership. Was just told I had to purchase new tires on my new truck that does not even have 30,000 miles on it plus I have purchased an additional insurance on my tires that covers up to $5,000 expenses on it which your dealership refused to help me with it. I was refused help with my additional coverage that I had purchased for my rotation and balance. I purchased almost $8,000 on extra coverage and was refused service and was treated very unprofessional and wasted my time. What a shame what a waste!!!!! What an embarrassment to Toyota!! More
by OCHOAJEFF80
August 22, 2019
opinion I have been to this Dealership since I purchased my car. Every time I am comfortable with my Service Person, they leave, why is that? I need to be w I have been to this Dealership since I purchased my car. Every time I am comfortable with my Service Person, they leave, why is that? I need to be with one service person so I can feel that that person has my best interest at heart. More
by mary_kimbrough
Employees Worked With
Amanda Cambron
August 22, 2019
You're in Good Hands With This Team I appreciate the effort this team made to meet my needs, for both the car and my budget. Leon Poole was willing to run from car to car through the sum I appreciate the effort this team made to meet my needs, for both the car and my budget. Leon Poole was willing to run from car to car through the summer heat just to find what I was looking for. He made sure to point out all of the details that matched my specific needs. The service is great and the prices are reasonable. I'm happy with my 2019 RAV4. More
by RAV4lady
August 20, 2019
Service department Brought car in for service ask for tire rotation got one side done and one not.Not a problem with customer service person problem starts with servicin Brought car in for service ask for tire rotation got one side done and one not.Not a problem with customer service person problem starts with servicing the car . More
by bscr499608
Employees Worked With
Noah Peacock
