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Jim Ellis Toyota of McDonough
McDonough, GA
8,489 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,489 reviews
October 02, 2019
Vehicle Service Excellent service which was done quickly and professionally. Clean environment. Dana was extremely professional and a pleasure to talk and I was in an Excellent service which was done quickly and professionally. Clean environment. Dana was extremely professional and a pleasure to talk and I was in and out before I have a chance to sit down.. More
by tru404
Verified CustomerEmployees Worked With
Dana Hull
October 02, 2019
Purchase of new vehicle Wonderful service these gentlemen went above and beyond to get me into my brand new vehicle. I am enjoying every minute of driving. Thank you Wonderful service these gentlemen went above and beyond to get me into my brand new vehicle. I am enjoying every minute of driving. Thank you More
by tiffany09company
October 02, 2019
Oil change My overall experience is always good, everyone is very friendly. The ONLY downfall is the long wait time even when I've scheduled a appointment, the w My overall experience is always good, everyone is very friendly. The ONLY downfall is the long wait time even when I've scheduled a appointment, the wait is almost 2 hours if not longer. More
by patrena_b
Employees Worked With
Winston Jack
October 02, 2019
Absolutely the BEST!! This was my first service 5k for my 2019 Rav4. I did not have an appointment, I arrived when the service department opened. My service was done in a v This was my first service 5k for my 2019 Rav4. I did not have an appointment, I arrived when the service department opened. My service was done in a very timely manner and as always, I received Excellent Service!! Amanda was very knowledgeable about my Rav4 and explained everything, servicewise about my Rav4. the service department is always friendly and welcoming!! More
by Mr. Smith
October 02, 2019
Like Clockwork Within a few minutes of pulling up at your Service Center I was being helped. The technician gave me an estimate on time and was correct almost to the Within a few minutes of pulling up at your Service Center I was being helped. The technician gave me an estimate on time and was correct almost to the minute. I was very pleased. More
by mcdk618
Employees Worked With
Amanda Cambron
October 02, 2019
Great and fast service Friendly staff and made my wait comfortable. Always liked this location and the services they provide. Thank you for excellent service. Please keep up Friendly staff and made my wait comfortable. Always liked this location and the services they provide. Thank you for excellent service. Please keep up the good job! More
by tinamichelle410
Employees Worked With
October 02, 2019
Great Service I was greeted in a professional manner and I was in and out in a timely manner. I would definitely recommend service here and continue to have my car I was greeted in a professional manner and I was in and out in a timely manner. I would definitely recommend service here and continue to have my car serviced here. More
by gkeys10
Employees Worked With
October 02, 2019
Horrible Although the initial person who checked me in and greeted me was nice my experience was by far the worst I’ve ever had. I arrived at 8, Saturday morni Although the initial person who checked me in and greeted me was nice my experience was by far the worst I’ve ever had. I arrived at 8, Saturday morning. I had made my appointment two weeks prior, for my 10,000 mile service. They instructed me that it wouldn’t take long and they were happy to take me and my fiancé across the street to CFA to have breakfast and stated that they would call us and pick us up when it was ready. By 10:30, we were tired and frustrated bc we had decided to walk across the street to the shopping center. He called them and they stated that they couldn’t get anyone on the phone in service. We called back ten minutes later and someone said they would send an email that we wanted to be picked up bc she still couldn’t get anyone on the phone. At 11:15 we decided we were going to just walk back. It was two miles, it was 98 degrees, and humid. We walked through a shopping center parking lot and a construction zone. When we were opening the door to the service center someone called me. When we were met at the door by someone, I told him I was there to pick up my car The original guy walked up. He stated that they had tried to call me multiple times but I don’t have a voicemail set up and that my car had been done for quite some time. I do have a voicemail set up, I have no missed calls, and they have the correct number. I know they have the right number bc they called me when I was walking in the door! There is absolutely no reason to lie. My car now also shakes horribly, so I guess when they did that tire rotation they needed to do an alignment, unless they thought I’d enjoy riding in a blender. I know an oil change should take, maybe an hour, but almost 5 is absolutely ridiculous and lying topped it off. After talking with some friends about our experience, it seems that bad service is their specialty. I visited Toyota of McDonough when I was purchasing my car, but due to their bad attitudes then I opted to leave. I chose to go to Toyota of Newnan to purchase my new 2019 limited 4Runner bc they treated me with respect and care. From here on I will deter everyone from the McDonough dealership and I will drive the extra time and miles to Newnan. This was by far the worst experience I’ve ever had anywhere. More
by Savannah
Employees Worked With
Shawn, possibly. He was younger, probably around 25-28
October 02, 2019
My ray bans was missing. After leaving Toyota service cente Was using my ray bans the whole day. I left it in my car when I took it to Jim Ellis Toyota for service . Update : found my ray bans under my pa Was using my ray bans the whole day. I left it in my car when I took it to Jim Ellis Toyota for service . Update : found my ray bans under my passenger seat sorry for misunderstanding. My fault... like I said service alway been gr8. More
by bigga741
Employees Worked With
Amanda Cambron
October 02, 2019
Harassment I feel like ever since Jim Ellis took over, the dealership is harassing me. Emails phone calls and you if ore them and they continue to call and email I feel like ever since Jim Ellis took over, the dealership is harassing me. Emails phone calls and you if ore them and they continue to call and email over and over. If it was not for the fact that I receive free service for my car I would not go back. The caliber of staff has significantly reduced. I have to wait Everytime to ensure I see one of the original service department employees who are few and far between to get decent service. Reid was excellent, I would give him 5 stars More
by s.dbseagle
Employees Worked With
