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Jim Ellis Toyota of McDonough
McDonough, GA
8,489 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,489 reviews
October 03, 2019
I could not ask for a more efficient and courteous service. This was my third visit. Each visit was completed within the time estimate provided to me. The waiting facilities are very convenient and enjoyable. This was my third visit. Each visit was completed within the time estimate provided to me. The waiting facilities are very convenient and enjoyable. The team was courteous and very responsive to questions and did an excellent job explaining the service components. More
by 7brussell7
Verified CustomerEmployees Worked With
Winston Jack
October 03, 2019
Great experience Bought my truck there last year. Wife wanted to buy her car here. Always been a great place to go. Wife is very excited about her new car. Bought my truck there last year. Wife wanted to buy her car here. Always been a great place to go. Wife is very excited about her new car. More
by ragilbert
October 03, 2019
Yes, Very professional I like how they greet you as soon as you get out of the car and take care of your needs. Very Professional! We loved the price also. I like how they greet you as soon as you get out of the car and take care of your needs. Very Professional! We loved the price also. More
by TOMMY31
October 03, 2019
Service department I waited 2 hours to get my tires rotated ! I think that is ridiculous! This one guy was getting his oil changed and he was there 2 hours I waited 2 hours to get my tires rotated ! I think that is ridiculous! This one guy was getting his oil changed and he was there 2 hours More
by rjdavis81577
October 03, 2019
Did it happen that fast?? The team was fast and quick. I truly enjoyed working with them. The way they handle me as a customer is so in point. I am a customer for life! The team was fast and quick. I truly enjoyed working with them. The way they handle me as a customer is so in point. I am a customer for life! More
by ROSS.XE30
Employees Worked With
Other Employees :
William Mason, Amanda Cambron, Paul Tolbert
October 02, 2019
Pitiful Service Department I don't know if the change over to Jim Ellis has caused the service department to slip into subpar territory but something has changed. From Aug. 3 to I don't know if the change over to Jim Ellis has caused the service department to slip into subpar territory but something has changed. From Aug. 3 to now, we have had to take my 2018 4Runner in for the same problem 6 times. It all started when the tire pressure sensor light came on. My mechanic husband checks the pressure and one tire was low but the other tires were at 40 psi. The door panel clearly states 35 psi. When I asked the service manager why they overfill the tires with Nitrogen, I was told to accommodate for temperature changes. I could've sworn nitrogen was supposed to be more stable than air, thus not fluctuating as much as air, especially in August. As it turned out, I had a nail in my tire. They took 4 HOURS to patch the tire and put it back on. That is with a 7 AM appointment by the way. As I get on down the road, I notice that at around 60-64 MPH, my steering wheel begins to shake. After several attempts to reach a service manager with no response, I finally made another appointment. The problem still wasn't fixed. After several more attempts, I finally reached Julio who had me bring the car in and rode along for a test drive to see what the problem was. That was fine and dandy. They did a road force balance on the tire that was patched and the problem was solved! Until a week later when the tire pressure light came back on. I made yet another appointment, dropped the vehicle off. When I returned, I was told that there was yet another nail in the same tire as before. They would patch it and order a new tire under the Road Hazard coverage we purchased. So I had to bring it back again. The new tire is on. At this point I was told that the truck would need an alignment and until I had an alignment it would shake in the steering wheel. Bull. I continue to have vibration in the steering wheel despite 6 visits to the dealer, two in which I dropped the truck off and left in a loaner car, and a new tire. The service department is a scam and simply wants to sell services that aren't needed. My truck does not in fact need an alignment but rather it needs to be properly balanced. They consistently overfill the tires which causes accelerated tread wear so you'll purchased overpriced tires from them. During one of my many waits at Jim Ellis Mcdonough, we overheard another service manager assistant trying to scam another young lady out of an $800 service plus new tires. She was about to go for it but my husband spoke up and she ended up saving a lot of money. I will NOT be taking my vehicle back to Jim Ellis McDonough as we plan to take it to another dealership with better customer service. I will add that the service manager assistants were decent to work with but their service department makes their jobs difficult as they have to put up with frustrated customers like us. It'd probably help if the service techs actually stayed in the back and did some work instead of coming up to the customer lounge emptying the snack basket and taking bottles of water. More
by jridgeway116@gmail.com
Employees Worked With
Other Employees :
Julio, Winston Jack, Noah Peacock
October 02, 2019
My review The service advisor provided Great service. He went above and beyond. He kept me informed during the time my car was being serviced. I look forward t The service advisor provided Great service. He went above and beyond. He kept me informed during the time my car was being serviced. I look forward to returning. More
by cdfbmw
Employees Worked With
October 02, 2019
Oil change! This dealership is amazing when it comes to service. I recently visited their service department in order to get my oil change done and my experience This dealership is amazing when it comes to service. I recently visited their service department in order to get my oil change done and my experience was incredible. As soon as I arrived, I was met by a young lady and she took care of me like a true professional. More
by maiandbenj
Employees Worked With
Dana Hull
October 02, 2019
Road hazard repair Everyone at Jim Ellis was very professional and helpful. I believe the road hazard warranty folks need to not be so price conscious. I felt and stil Everyone at Jim Ellis was very professional and helpful. I believe the road hazard warranty folks need to not be so price conscious. I felt and still feel that I needed at least one new rim. The ride is not as it was before. But the folks at Jim Ellis were most helpful. More
by terryhaguewalker
October 02, 2019
5k service This was my first service 5k. It was done in a timely manner; however, my wiper fluid reservoir wasn't topped off. I will fill the reservoir myself. This was my first service 5k. It was done in a timely manner; however, my wiper fluid reservoir wasn't topped off. I will fill the reservoir myself. More
by ditomax101
