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Jim Ellis Toyota of McDonough
McDonough, GA
8,489 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,489 reviews
October 04, 2019
No Response from service Purchased 2019 Sienna in May of 2019. had vehicle in on September 13th at 8am for 5000 mile check and other issues with Toyota Connect but was told th Purchased 2019 Sienna in May of 2019. had vehicle in on September 13th at 8am for 5000 mile check and other issues with Toyota Connect but was told they would schedule the following Monday or Tuesday a call to bring vehicle in. No call was received and I called later in week and left message. As yet have not heard anything. Issue was the SOS, speaker not working and phone had issues. Finally called FIVE STAR in Milledgeville, took vehicle in and had to keep it 48 hours, but issues are working fine after Toyota had to replace some parts. Had great customer service experience and my van is working the way it should. More
by BECKY7C
Verified CustomerEmployees Worked With
Not sure who service technician was, Amanda Cambron
October 04, 2019
Great device and staff Great customer service and the salesman got us a great deal ...they worked with us and got us the price that was best for us, got our new car cleaned Great customer service and the salesman got us a great deal ...they worked with us and got us the price that was best for us, got our new car cleaned and filled up , then our salesman took us out to the car and explained how everything worked , that was a great help to us... More
by chickenruss01
October 04, 2019
Review Had a good time at the dealership Michael did a great job and I am really enjoying my car so far. Thank you again for all the help. Had a good time at the dealership Michael did a great job and I am really enjoying my car so far. Thank you again for all the help. More
by matthew425
October 04, 2019
Great Service I was able to tell Green exactly what I wanted in terms of finances and he found a car that suited my needs. He was very patient and provided excellen I was able to tell Green exactly what I wanted in terms of finances and he found a car that suited my needs. He was very patient and provided excellent customer service throughout my entire experience. More
by kev.rod0616
Employees Worked With
October 03, 2019
10,000 mile check up and service. In and out in less than 45 minutes. Good communication and review of work done. Paul was very professional and answered all questions. Good experience In and out in less than 45 minutes. Good communication and review of work done. Paul was very professional and answered all questions. Good experience. More
by gray8824
Employees Worked With
Paul Tolbert
October 03, 2019
Wonderful experience! Excellent Service! My service advisor was very professional & attentive! Great Guy! I really enjoyed my visit. He always takes very good care of me wh Excellent Service! My service advisor was very professional & attentive! Great Guy! I really enjoyed my visit. He always takes very good care of me whenever I come in for service. The wait time was very good also. Thank You Oscar!! More
by JAF301970
Employees Worked With
October 03, 2019
Great Experience We had a great time at the dealership. We ended up getting a good deal on a 2019 Camry and decided to take it. The people there were friendly and thei We had a great time at the dealership. We ended up getting a good deal on a 2019 Camry and decided to take it. The people there were friendly and their service was great. More
by ksimmavanh
October 03, 2019
Great experience at dealership We were looking at the new 2019 Highlander and our salesperson Jeremy Richardson was very professional and provided great customer service. We love o We were looking at the new 2019 Highlander and our salesperson Jeremy Richardson was very professional and provided great customer service. We love our new 2019 Highlander XLE More
by lromanel
Employees Worked With
Jeremy Richardson, Tim Hackney
October 03, 2019
Recent service experience My service experience for the past 10 years or so has been excellent. However, this past time there was a glitch. In addition to the regular service My service experience for the past 10 years or so has been excellent. However, this past time there was a glitch. In addition to the regular service (135,000 miles) I asked that the left rear tail/brake light be checked out because I had been told that it was out, but when I just touched the light it came on. (Dana checked me in that day) After sitting in the waiting room for 2 hours or so, I managed to get to Amanda (she was busy) to see if there was a problem with my car. I was told that because of the light issue, my car went to the Shop first to be checked out, they didn't find a problem, and that my car had just been sent to the service department. Why did my car sit in the Shop 2 hours or more before it was sent to service? I was at your facility about 3-1/2 hours. More
by rosgraves
Employees Worked With
Amanda Cambron, Dana Hull
October 03, 2019
Great customer service Noah Peacock, Assistant Service Manager This was my first time visiting Jim Ellis Toyota and Noah went above and beyond to take care of my truck. Noah Peacock, Assistant Service Manager This was my first time visiting Jim Ellis Toyota and Noah went above and beyond to take care of my truck. He went as far as sending me pictures of the issue(s) that took me to visit Jim Ellis Toyota. What other service center would do that? None that I am aware of. Would like to thank Reid also for his customer service. I will be a returning customer to Jim Ellis Toyota. More
by renechilders64
