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Jim Ellis Toyota of McDonough
McDonough, GA
8,489 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,489 reviews
October 23, 2019
MARY ROACH The best thing about this dealership I found was the sales consultant Leon Poole as he was caring and knowledgeable he is an asset to your company not The best thing about this dealership I found was the sales consultant Leon Poole as he was caring and knowledgeable he is an asset to your company not a liability. He went the extra mile for us. More
by timmare0914
Verified Customer
October 22, 2019
LOW TIRE Everything went well. I showed up with a low tire and everything was taken care of. I Have not had any problems since.. I am happy. Everything went well. I showed up with a low tire and everything was taken care of. I Have not had any problems since.. I am happy. More
by WROACHJ
Employees Worked With
October 22, 2019
Excellent Service The staff was very patient and answered all my questions. They worked very hard to to meet my demands and ensure I was happy with my deal. The staff was very patient and answered all my questions. They worked very hard to to meet my demands and ensure I was happy with my deal. More
by gdoneal1225
Employees Worked With
Fazal Sher
October 22, 2019
Great Customer Service Raymond did a great job. He answered all my questions and was able to resolve the problems I was having with my car. And a big thank you to the guy in Raymond did a great job. He answered all my questions and was able to resolve the problems I was having with my car. And a big thank you to the guy in the parts departnent, who took the time to print out the discount coupon for my new car battery. Keep up the excellent customer service Jim Ellis Toyota crew! More
by karla.yolas2
Employees Worked With
October 22, 2019
Sat for 2hrs. for an oil change and they didn’t even start I went in for an oil change and was told on arrival that it would be 1.5 hrs until completed.Even with that being a unusually long time for that typ I went in for an oil change and was told on arrival that it would be 1.5 hrs until completed.Even with that being a unusually long time for that type of service, Reluctantly, I said “ok”. After waiting for 2 hrs. to be notified that the service was completed. I started looking for my vehicle only to find out it had not even been taken into the shop yet! I then inquired with service personnel and was told told “sorry we had appointments that take priority over walk-ins”. This is totally unacceptable if you have appointments, then tell me!!!! But don’t tell me one thing and totally blow me off! I took time off work to get my errands done and they wasted my time, I am so frustrated with this dealership!!!!!!!!!! More
by jason25atl
Employees Worked With
Amanda Cambron
October 22, 2019
Exceptional service Always a pleasant environment and associates are always helpful 🙂. Appointment needed and shopping/restaurants nearby! Raymond is the Best at Toyota Always a pleasant environment and associates are always helpful 🙂. Appointment needed and shopping/restaurants nearby! Raymond is the Best at Toyota of McDonough. Snacks, coffee, and water More
by kampuskoupons
Employees Worked With
October 22, 2019
Good price on vehicle but a long wait My salesman was helpful and willing to assist. The process with him went fairly quickly but finishing the paperwork with financing had us there over a My salesman was helpful and willing to assist. The process with him went fairly quickly but finishing the paperwork with financing had us there over another two hours. More
by drmcbrayer
October 22, 2019
Best Dealership In town! This is the best dealership I’ve ever been in! From the moment I walked in they were attentive and cared about my needs and what I wanted! Leon Poole This is the best dealership I’ve ever been in! From the moment I walked in they were attentive and cared about my needs and what I wanted! Leon Poole was my sales representative and he knew his stuff! He carefully walked me through all of my options and explained everything to me. Leon answered all of my questions thoroughly! He went out of his way to help me find a car payment that was affordable for me and worked with me until we found the right plan! If you want someone who genuinely cares about you and the kind of car your driving, COME SEE LEON POOLE!!!!!! I won’t go anywhere else to get a car! More
by Kiara Russell
October 21, 2019
This whole service by appointment sucks!! I made an appt for first service time and showed up when first open. Yet somehow there is 10 people ahead of me which in turn cause a simple oil chang I made an appt for first service time and showed up when first open. Yet somehow there is 10 people ahead of me which in turn cause a simple oil change and tire rotation to take an hour and a half. I just for the life of me don’t understand why you schedule that many people at the same time. What’s wrong with first come first serve then at least I know what I’m dealing with. I sure am missing the days when it was McDonough South Toyota. Jim Ellis Toyota took something working fine and had to overthink it. Good job!!! If it wasn’t for the free oil changes I most certainly wouldn’t be back and they won’t get anything more than routine maintenance as long as they are owners. This is no reflection on the service rep or technician as they were exceptional. Management is where this place is seriously lacking! More
by JEFFREY3156
Employees Worked With
Amanda Cambron
October 21, 2019
Great timely updates for my vehicle. I was updated in a timely manner about when my vehicle would be ready and what issues were occurring with my vehicle. I was pleased with the texting I was updated in a timely manner about when my vehicle would be ready and what issues were occurring with my vehicle. I was pleased with the texting system and could call for updates as needed. More
by almac888
Employees Worked With
Noah Peacock
