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Jim Ellis Toyota of McDonough
McDonough, GA
8,491 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,491 reviews
October 31, 2019
Quick and Easy Oscar was terrific! He was very nice and a pleasure to do business with. Would have given five stars if I didn't have to spend 10 minutes trying to g Oscar was terrific! He was very nice and a pleasure to do business with. Would have given five stars if I didn't have to spend 10 minutes trying to get my seat position back to the way I had it. More
by pamsmpk
Verified CustomerEmployees Worked With
October 31, 2019
Second trip for brake job-last trip to McDonough Toyota I had my brakes done at Jim Ellis Toyota of McDonough about 3 weeks ago and after driving the car for a day or so I noticed a squeaking, rubbing sound I had my brakes done at Jim Ellis Toyota of McDonough about 3 weeks ago and after driving the car for a day or so I noticed a squeaking, rubbing sound. I thought maybe the new brake pads had to wear in so I made note to keep an eye on it. Fast forward a few weeks and the sound was still there so I made an appointment for a recheck with the service provider I had initially. I get to the dealership for service yesterday and was told that there would be a $130 diagnostic charge! After explaining that I was there for a recheck of work performed at that same dealership weeks earlier my new service provider removed the charge and then informed me that I would have a 3 hour wait even though I had an appointment! Anyway, they ended up getting my car back to me a little earlier than projected and was told that my parking brake pin and spring was loose and it had been tightened and greased but the noise is still there. I’m going to have my family mechanic check it out when I go home for thanksgiving next month. I feel like I drove 35 minutes away from home paid a lot of money for lost time and brakes that may be incorrectly installed... I will be having another Toyota dealership service my car going forward. More
by CHERRON_GARRETT
Employees Worked With
October 31, 2019
Superb immaculate extraordinary excellent service provided The good folks down there at Jim Ellis Toyota seem to really care about the services they provide in my past experience buying car I have ne provided The good folks down there at Jim Ellis Toyota seem to really care about the services they provide in my past experience buying car I have never felt more sincerity than the people down at Jim Ellis catchy especially the sales rep that I dealt with directly thank you Miguel More
by Kaymen
Employees Worked With
Miguel Perez
October 31, 2019
Oil change. I drove in for an oil change with no appt.. I have always had great service. Raymond was very knowledgeable and helpful. He recognized me immediate I drove in for an oil change with no appt.. I have always had great service. Raymond was very knowledgeable and helpful. He recognized me immediately as I have dealt with him numerous times. I try to use with him when I can. Also Reid is another service manager with whom I have dealt with in the past and he is also extremely helpful. I appreciate both of them with their experience and assistance. They both always keep me informed of my vehicle status and any other issues or service needed in the future. I would highly recommend both of them. P.S. I do not Facebook. More
by rrrmc
October 31, 2019
Leon Poole has sold me two cars with great prices and smooth experiences ... he’s an excellent professional who keeps things moving and respects my time smooth experiences ... he’s an excellent professional who keeps things moving and respects my time More
by Fishyfish
Employees Worked With
October 31, 2019
Great car buying experience My experience at jim Ellis Toyota was great. I felt like they were always being honest and upfront with me which is great customer service. I didn't h My experience at jim Ellis Toyota was great. I felt like they were always being honest and upfront with me which is great customer service. I didn't have an appointment or anything i just stopped in and they took care of me. More
by bigstan1b
October 30, 2019
5000 mile tire rotation Had an appointment for 2 and wasn't out of the dealership until after 4. My keys were left sitting on the service desk along with others. Had an appointment for 2 and wasn't out of the dealership until after 4. My keys were left sitting on the service desk along with others. More
by mallayne21
Employees Worked With
Noah Peacock
October 30, 2019
Customer service Very professional and very helpful. It was a pleasure working with salesperson. Salesperson was able to answer my questions and was knowledgeable abo Very professional and very helpful. It was a pleasure working with salesperson. Salesperson was able to answer my questions and was knowledgeable about the features on the car. More
by Rivers.t0023
Employees Worked With
Miguel Perez
October 30, 2019
Mr Caswell Walker is an excellent salesman Mr Caswell Walker is an excellent sales guy ,he makes sure I was comfortable with my truck, Mr Walker in finance was excellent 5 star Mr Caswell Walker is an excellent sales guy ,he makes sure I was comfortable with my truck, Mr Walker in finance was excellent 5 star More
by juliangreen33
October 29, 2019
The service was quick & the associate was very helpful The sales associate was very very helpful She made a reccomdation for me to get a brand new set of tires. She also helped me to get an alignment. Than The sales associate was very very helpful She made a reccomdation for me to get a brand new set of tires. She also helped me to get an alignment. Thank you so much Amanda. She also recommended the shuttle so that I wouldn't have to sit there & wait. More
by shajinawill
Employees Worked With
Amanda Cambron
