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Jim Ellis Toyota of McDonough
McDonough, GA
8,423 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,423 reviews
October 17, 2019
WE REALLY ENJOYED WORKING WITH BRAIN Our experience was great until we were lock in the 10x10 office with Glade Plug In that makes you choke and feel dizzy. and then strong armed and guil Our experience was great until we were lock in the 10x10 office with Glade Plug In that makes you choke and feel dizzy. and then strong armed and guilted about service packages. Other than that Great Facility and Awesome Staff More
by olive089
Verified CustomerEmployees Worked With
Brian Hoe
October 17, 2019
Not happy I set up an appointment for 9 a.m. for an oil change, I also told the lady over the phone I may need an alignment and balance and rotation but I want I set up an appointment for 9 a.m. for an oil change, I also told the lady over the phone I may need an alignment and balance and rotation but I wanted to know the prices. She said someone would call me because she didn't know. No one called. So I went to the appointment anyway, explained to the advisor what was going on and he said they would check it out. Though they did give me an answer, I didn't leave until 145p.m. mind you I arrived at 845 a.m. I left extremely unhappy. Not only did I pay more for the alignment than I do at my usual place, but I also had to sit there for 5 hours. I won't be doing simple service at Toyota again. There is really no point in creating appointments. More
by samanthakopp86
Employees Worked With
October 16, 2019
Awesome experience! The service here is top rate! The salesman and the finance team took great care of me and met all of my needs. I walked out very satisfied. I will The service here is top rate! The salesman and the finance team took great care of me and met all of my needs. I walked out very satisfied. I will definitely be back. More
by detria.lewis
Employees Worked With
Caswell Walker; Tim Hackney and Greg Webster
October 15, 2019
JAVON... THE GOAT!! Javon knows his stuff! Not only did he help but he help me through the entire process. I appreciated the communication and the black and white convers Javon knows his stuff! Not only did he help but he help me through the entire process. I appreciated the communication and the black and white conversations regarding the process. I would recommend for anyone to go see Ja'Von! More
by Shavoski Bivens
Employees Worked With
October 15, 2019
Great Customer Service!!!! Ja'von was very tentative and went the extra mile! He presented great customer service and i will recommend any one to the dealership and most import Ja'von was very tentative and went the extra mile! He presented great customer service and i will recommend any one to the dealership and most importantly to Ja'Von. More
by JonesFever
Employees Worked With
October 15, 2019
Lousy Service Advisor and customer Service The Service Advisor manipulated cost By backing into the number cost to arrive to the denominator she desire. I questioned about the charged for the u The Service Advisor manipulated cost By backing into the number cost to arrive to the denominator she desire. I questioned about the charged for the usage of a loaner vehicle. She claims Enterprise charged the dealership $35 a day. Therefore she charged the cost to me. Yet still the operative word is Loaner not rental to me. But couldn’t get the job done on time. So the sat at the Dealership an extra day because it was worked on. Yet charged $70 for something that is out of my control for repairs. More
by gregjackson218
Employees Worked With
Amanda Cambron
October 15, 2019
Highly recommend Everyone was very friendly and ready to be of assistance. My salesman David did a great job and got the color of the vehicle that I wanted as they did Everyone was very friendly and ready to be of assistance. My salesman David did a great job and got the color of the vehicle that I wanted as they did not have one on their lot. I would highly recommend this dealership. More
by nickboo2
Employees Worked With
David Washington , Daniel Feliciano
October 15, 2019
Disappointing Customer Service I usually have a pleasant experience at this dealership, but the new employees in the service department are unapproachable. They do not seems like th I usually have a pleasant experience at this dealership, but the new employees in the service department are unapproachable. They do not seems like they want to be there and act annoyed when you ask questions. I also did not receive a MPI. Very disappointed. I am going back to my old dealership. More
by Ray
Employees Worked With
Amanda Cambron
October 15, 2019
Great Experience from Start to Finish . Everyone was kind and courteous, they took the time to introduce themselves and shook our hands...I am now a proud owner of a New Used Veichle! . Everyone was kind and courteous, they took the time to introduce themselves and shook our hands...I am now a proud owner of a New Used Veichle! More
by TERRIEGILL915
October 15, 2019
Appointment and still waited 6 hours I had an appointment for routine maintenance, a balance and alignment wAs recommended that was not covered on maintenance plan. I agreed and was told I had an appointment for routine maintenance, a balance and alignment wAs recommended that was not covered on maintenance plan. I agreed and was told 2 hours. I waited 6 hours for a rotate and balance, a routine inspection, and an alignment. ridiculous! More
by sabrinawalden
Employees Worked With
Noah Peacock
