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Jim Ellis Toyota of McDonough

McDonough, GA

4.8
8,491 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,491 reviews

November 05, 2019

Great staff... great service! Appreciate the friendliness and efficiency of the staff. Waiting room is good. Could use more outlets in waiting room to plug in devices for work. O More

by kpoole1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback. We appreciate you as a Jim Ellis Toyota of McDonough customer. Look forward to see you again soon!

November 05, 2019

Worst experience with a dealership ever. I was sold a 2014 Subaru Forester back in January that I now have to replace the valve body and lower control arms on. All of which could have been detected if a More

by Dom87
Recommend Dealer
No
Employees Worked With
Greg Webster , Amanda Cambron
November 05, 2019

Efficient. Straight to the point. I stopped by the dealership during closed hours, after seeing the Buick Invision online. When I returned during normal business hours, I had decided o More

by Gerald
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Hackney
Nov 08, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive review. We are very glad to have you as a customer here at Jim Ellis Toyota of McDonough. We look forward to servicing your new vehicle. Please refer all your family and friends to us!

November 05, 2019

25 word minimum IS NOT ENOUGH & I would have given 10 stars! VERY impressed w/your dealership! Referred by a friend to Leon Poole. From Irma to every conversation with Mr. Poole was incredibly professional, sinc More

by Sindy Moon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irma at Front Desk, Tim Hackney
Nov 08, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive review. We are very glad to have you as a customer here at Jim Ellis Toyota of McDonough. We look forward to servicing your new vehicle. Please refer all your family and friends to us!

November 04, 2019

Honest conversation is very big me, Thank you for that. Leon extended great customer service and very knowledgeable in all the information he was sharing regarding my new Camry. I love the way he helped me More

by Shadow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you for being a loyal customer! Greatly appreciate the business and glad I could assist with your vehicle purchase. Look forward to seeing you again soon!

November 04, 2019

New Tires I called about tires, was told they could get to me same day. I bought my car in an hour ahead of appointment (my fault, I got there earlier than pla More

by james.gordineer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Hull
Nov 08, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback. Glad we were able to assist you and make sure your experience was great here at Jim Ellis Toyota of McDonough. We look forward to seeing you again soon!

November 04, 2019

Job well done!! Any time my car has an issue, I never hesitate to take a trip to the service center. Their kindness and attention to detail is unmatched. I love being More

by kenedimitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback. We appreciate you as a Jim Ellis Toyota of McDonough customer. Look forward to see you again soon!

November 04, 2019

Great The service was great. Would come again. Thanks for the service. Hopefully the next time I won't have to be there so long on a Saturday. More

by msjohnda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Cambron
Nov 07, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your kind words. I take every survey/review to heart and I truly appreciate the time you took out of your day to fill it out. If there is anything else I can do for you even if its just to answer a question do not hesitate to call. Thank you for being a loyal Jim Ellis customer.

November 04, 2019

OUTSTANDING SERVICE My entire experience was OUTSTANDING FROM BEGINNING TO END! I APPRECIATE THE FACT THAT THE TECHNICIAN PAID ATTENTION TO DETAIL TO MY VEHICLE. MY TOYOT More

by missyew294
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TECHNICIAN
Nov 08, 2019 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback. We are glad to have you as a customer, and look forward to seeing you soon!

November 04, 2019

Great experience I had both of my Kids with me, one a newborn and the other a toddler and they made it kid-friendly for my wife and I. Worked with us through out the w More

by fadame2772
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Scott, Daniel Feliciano
Nov 13, 2019 -

Jim Ellis Toyota of McDonough responded

Glad your experience was great! We try to have a family oriented dealership and glad you felt it was! Congrats on your vehicle purchase and hope you are enjoying it!

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