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Jim Ellis Toyota of McDonough
McDonough, GA
8,497 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,497 reviews
December 23, 2019
Now that I have a new service contact, Ried, it's much bette Before it was sold to Jim Ellis I had quit using Toyota McDonough. I want and don't mind paying for service needed but sometimes they are overboard on Before it was sold to Jim Ellis I had quit using Toyota McDonough. I want and don't mind paying for service needed but sometimes they are overboard on what is needed. Looking forward to a new year. More
by CTWILLEY
Verified CustomerEmployees Worked With
December 23, 2019
Routine service visit Good experience all aspects. Waiting for parts to come in for a recall followed by notification in order to set up Subsequent appointment for that. Good experience all aspects. Waiting for parts to come in for a recall followed by notification in order to set up Subsequent appointment for that. More
by kapitankurt
Employees Worked With
Don’t remember
December 23, 2019
Fast Service The check in was fast and the service advisor was great! I do not remember my service advisor’s name but she was detailed and very organized! Great se The check in was fast and the service advisor was great! I do not remember my service advisor’s name but she was detailed and very organized! Great service advisor! More
by abarnes
Employees Worked With
December 23, 2019
What a great experience. My. Sales person Miguel Perez went overboard to help us.? Will be telling our friends. Thanks Jim Ellis Toyota of McDonough. went overboard to help us.? Will be telling our friends. Thanks Jim Ellis Toyota of McDonough. More
by kchoops
Employees Worked With
Other Employees :
Jeremy Richardson, Tim Hackney, Miguel Perez
December 23, 2019
Recall maintenance I scheduled an appointment. I received conflicting appointment reminders. When I called the day of, I confirmed the scheduled date and time. I also as I scheduled an appointment. I received conflicting appointment reminders. When I called the day of, I confirmed the scheduled date and time. I also asked to be sure all the parts were in stock. I arrived on time. Check in was disorganized. When I was seen, I reminded them I was waiting on premises for the repair. The tech said it would be 1.5-2 hour wait. I took the shuttle to the nearby shopping mall. At the two hour and 15 minute mark, I called for a ride back to the dealership. They said they would call me back. I reiterated my request. I just needed a ride. They never called back. I tried twice to get an answer. The first time, I was left on hold for 11 minutes. The second time I was routed around and ended up in a random voicemail box. At that point I asked a neighbor to come get me. I got a text message that a LYFT was on the way. I cancelled it and got a call from the dealership. I asked if my car was done and they saiid no. Then, 5 hours after my 11 00 appt, the tech called and said it was done and asked if I was still at the shopping center. I told him no and we scheduled a LYFT. I asked for a car wash. I got back to the dealer and home, but it took an additional 45 minutes. Poor car wash: bugs and dirt left all over. HORRIBLE customer service. Very unhappy with the lack of communication. More
by Jeanel
Employees Worked With
Service phone operator. Female. , Noah Peacock
December 23, 2019
Professional The team knows what it takes to stand out among the competition. Great customer service! Luis was knowlegable about the 4Runner. I also appreciated Ga The team knows what it takes to stand out among the competition. Great customer service! Luis was knowlegable about the 4Runner. I also appreciated Gary's frank honesty. More
by Levi
December 21, 2019
Great service We went to other dealerships and they acted like they were too good to sell us anything. Here, we were welcomed in and treated with compleat respect. We went to other dealerships and they acted like they were too good to sell us anything. Here, we were welcomed in and treated with compleat respect. Im a new fan of Jim Ellis! More
by tambaux
December 21, 2019
Gerald Hopkins is an exceptional Sales Professional. He is courteous, straight forward and down to earth. I would recommend him to anyone who wants a stress free buying experience. is courteous, straight forward and down to earth. I would recommend him to anyone who wants a stress free buying experience. More
by Jim
December 21, 2019
Authentic and Honest I've been in sales 15 years and I know when someone is trying to get over but not these guys. I had a great experience. Mr. Caswell Walker broke every I've been in sales 15 years and I know when someone is trying to get over but not these guys. I had a great experience. Mr. Caswell Walker broke everything down to me. I did not anticipate getting a vehicle so quickly.but when my jeep failed me, Mr Walker came to my rescue, he's honest, transparent and he will give you the real deal. I would recommend this dealership to anyone. More
by njb1202
December 20, 2019
Amanda is the MVP Amanda is my hero .She ALWAYS saves the day. I enjoy the staff for the friendliness and the pristine waiting area for the service customers. Raymond i Amanda is my hero .She ALWAYS saves the day. I enjoy the staff for the friendliness and the pristine waiting area for the service customers. Raymond is always nice. YaLeedia is a pro at what she does. Kenedi although new was patient and helpful. Mr. Gerald is my absolute favorite. He always had great stories and is a delight. My car has 250,000 plus miles on it and today when I picked it up..it felt new! Kudos and give Amanda a raise! More
by Baryl
Employees Worked With
Amanda Cambron
