Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Ellis Toyota of McDonough
McDonough, GA
8,498 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,498 reviews
January 04, 2020
From Leon in Sales to Chad,Gary,Bertell and Mason who made the impossible possible in getting me into a 2020 Tacoma,to John in parts,Ms Rose and Leon who setup the Electronics Sensational group of people made the impossible possible in getting me into a 2020 Tacoma,to John in parts,Ms Rose and Leon who setup the Electronics Sensational group of people who worked together to make this happen. May everyone there be blessed in so many ways. Thanks again Keith Johnson Young Harris Georgia More
by Living in God's Country Ga
Employees Worked With
Other Employees :
Chad and John in parts, Bertell Winson, William Mason
January 04, 2020
Had a some experience at Jim Ellis. Very pleased with the service. I’m looking forward to future business with this dealership. Thank you Jim Ellis Toyota service. I’m looking forward to future business with this dealership. Thank you Jim Ellis Toyota More
by Sarah
January 04, 2020
Great experience buying my first car. Michael was very helpful and knew the product very well. I will definitely recommend this dealership. Thank you for all your help. helpful and knew the product very well. I will definitely recommend this dealership. Thank you for all your help. More
by jaimejackson13
January 03, 2020
Service Department Reid is very helpful and knowledgeable. Explains all your options and tries to work with your budget. I always try to deal with Reid when booking an a Reid is very helpful and knowledgeable. Explains all your options and tries to work with your budget. I always try to deal with Reid when booking an appointment. More
by steveair1
Verified CustomerJanuary 03, 2020
Used Car purchase Very helpful, non-pressure dealer. Sales person was genuine, and transparent. Price was good from the beginning.. and the whole transaction was smooth Very helpful, non-pressure dealer. Sales person was genuine, and transparent. Price was good from the beginning.. and the whole transaction was smooth. Very pleased with the whole process. More
by james
Employees Worked With
Susan Crawford
January 03, 2020
He was very helpful and everything he said was very easy to understand. He was amazing to negotiate with and helped me get the deal that I wanted. He didn't give up and my experience with him was perfect. 1 to understand. He was amazing to negotiate with and helped me get the deal that I wanted. He didn't give up and my experience with him was perfect. 10/10! More
by Laurachat99
Employees Worked With
Milton Hall
January 03, 2020
Thank You! I’ve purchased several vehicles at other dealerships and the experience wasn’t the best. It was always high pressure and not a lot of truth. I just ca I’ve purchased several vehicles at other dealerships and the experience wasn’t the best. It was always high pressure and not a lot of truth. I just can’t say enough about Mr Milton Hall. he was patient (yal don’t even understand how much), truthful (he didn’t make a lot of promises that he couldn’t keep), personable and extremely knowledgeable about the Toyota product. I’d never purchased or even so much as driven a Toyota. He knew about all the ins and outs of the vehicle and made it clear that he’s still there for us after the sale. I’ve had my car for almost a week and he’s answered every call and email!! Promptly! If you decide to purchase a Toyota or are on the fence, GO SEE MR MILTON HALL! Trust me, he got you! And let me add I’m kinda difficult to please when I’m spending $30k+. He made it a piece of cake. Thanks Milton! We’ll be back again! More
by Misha B.B.
Employees Worked With
Milton Hall
January 02, 2020
Waste of time and money despite deliberate communication I was on a hunt for a very specific type of car and I found it in the inventory at this dealership. I contacted them on a Friday and was very upf I was on a hunt for a very specific type of car and I found it in the inventory at this dealership. I contacted them on a Friday and was very upfront with them; I told them that I knew exactly what I wanted, had my own financing, money to put down, ready to buy, and that I was driving ALL THE WAY from Chattanooga (a 6+ hour drive round trip with traffic), and that I didn't want to waste their time or mine. For this reason, I wanted to have EVERYTHING ready upon coming in. They presented a price to me over the phone that seemed reasonable and so I made an appointment to come in on Monday. I confirmed my appointment 3 times - over the phone, via email, and AGAIN the day of when I was making the 3 hour drive down from Chattanooga. I got to the dealership about 30 minutes early. They presented me the car and it was super dirty. The car was a trade in and hadn't been cleaned. I was also told that it hadn't been inspected by their mechanics. I was annoyed. I drove all the way down here WITH AN APPOINTMENT to be told that they're not even sure if the car can be sold? They said it would be about an hour for the inspection to be done. I waited patiently for TWO hours only to be told that they found structural damage and that the car was unsellable. I was furious at this point. I did everything I could do as a consumer to make this process as seamless as possible, wasted an entire day plus gas and time away from my clients to drive 3+ hours down here only to be told this upon arrival? Why was this not done prior? Was I not explicit enough when I clearly expressed multiple times that I was coming from out of town and didn't want time to be wasted on either side? They tried to sell me other cars in their inventory but I knew exactly what I wanted and only one of the other cars fit the bill. However, it was priced $2000 over my budget. He went to talk to his manager to see if they could help me out given the situation. The manager came back and said he would only drop it down by $500. I found this absolutely ridiculous given what the dealership had already put me through. Very unhappy, I got up to leave. The guy offered to fill my gas tank (a nice gesture) given the situation. I told him that I had just filled up and still had 3/4's of a tank. I suggested that he buy me a gift card so that I could fill up when I got closer to Chattanooga. He laughed at me and ultimately ended up paying $6 whole dollars to top off my tank. My boyfriend works as a car salesman at another dealership (they unfortunately don't have the specific type of car that I'm looking for) and he was shocked when I told him this story. He would have NEVER let this happen. While I'm grateful that they were honest about the damage and I understand that they're busy during the holiday season, this situation still seems unacceptable from a consumer standpoint. What's the point of making appointments and communicating your needs to their staff if this is how they handle things? I also recognize (and told him) that this was not Miltons fault. He stepped into this situation. But I even talked to the director and manager and still got no solutions. I will never go back to this dealership and I will be spreading the word as far as I can about this incident because it ultimately cost me a lot of time and money and I don't want any other consumers to be put through the same thing. Do yourself a favor and AVOID THIS PLACE at all costs. More
by bridecker90
Employees Worked With
Milton Hall, Jeremy Richardson
January 02, 2020
Wonderful experience, knowledgeable and friendly salesman, overall a great experience!!! The whole team there was great. Also, love this dealership because with every new purchase, the vehicle comes salesman, overall a great experience!!! The whole team there was great. Also, love this dealership because with every new purchase, the vehicle comes with lifetime powertrain warranty and lifetime free oil changes. They also work with USAA and are military/veteran friendly dealership More
by Tim
Employees Worked With
Gerald Hopkins, Daniel Feliciano
January 02, 2020
Excellent Service The salesmen that is worked with when trying to decide on getting a new car were amazing. They disnt try and oversell me a car just to make me spend m The salesmen that is worked with when trying to decide on getting a new car were amazing. They disnt try and oversell me a car just to make me spend more. They were very knowledgeable about the car I picked and walked me through all of the features and safety ratings. They helped me pick a car that I wanted and not what someone else wanted for me. More
by Tristian S
