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Jim Ellis Toyota of McDonough
McDonough, GA
8,600 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,600 reviews
January 27, 2020
Service was good. The only thing I can say is that we waited a considerable amount of time ( over 2 hours) for an oil change but other than that everything was good. The only thing I can say is that we waited a considerable amount of time ( over 2 hours) for an oil change but other than that everything was good. More
by tnl31
Verified Customer
January 25, 2020
They are always willing to answer any questions I may have no matter how crazy it may sound. I love the way they treat their customers. Leon Poole is the best.🤗 have no matter how crazy it may sound. I love the way they treat their customers. Leon Poole is the best.🤗 More
by Shadow
Employees Worked With
January 25, 2020
I had recently had a major surgery and needed a new vehicle. Mine had broken down on me. They were very helpful and very quick with the process. I would say pretty thorough yet quick and never pushy. T vehicle. Mine had broken down on me. They were very helpful and very quick with the process. I would say pretty thorough yet quick and never pushy. Thanks Jom Ellis! More
by TRACY.AKIN
January 25, 2020
I made my appointment I was there on time they took my car straight in the answer to any and all questions were very friendly and very helpful they called me when my car was ready and I got in and out in car straight in the answer to any and all questions were very friendly and very helpful they called me when my car was ready and I got in and out in a timely manner Raymond was great More
by Ncourter
Employees Worked With
January 25, 2020
I came into this dealership trying to get a car. My car had been totaled out and I did not have GAP insurance. They stepped in and worked an AMAZING deal. Thank you so much! had been totaled out and I did not have GAP insurance. They stepped in and worked an AMAZING deal. Thank you so much! More
by TALUNDA.L.SANFORD
Employees Worked With
Other Employees :
Derrick, William Mason, Tim Hackney, Miguel Perez
January 25, 2020
Harry Santos was able to set me up with my RAV4. He was very knowledgeable, respectful and kind. I recommend anyone to go by and see him if car shopping is in your future! Kimberly Brown very knowledgeable, respectful and kind. I recommend anyone to go by and see him if car shopping is in your future! Kimberly Brown More
by Kfbqtpi43
Employees Worked With
Harby Santos
January 25, 2020
SCHEDULED MAINTENANCE I brought my Rav 4 in for scheduled maintenance and the service advisor let me know how long it would take and she was correct. She was very friendly I brought my Rav 4 in for scheduled maintenance and the service advisor let me know how long it would take and she was correct. She was very friendly and courteous. I would recommend service with Jim Ellis Toyota to my friends. More
by arthur.blackburn
Employees Worked With
Dana Hull
January 24, 2020
Came in with my mom to purchase a new car and we were helped by Harby Santos who was very patient, informative, and very friendly. Enjoyed the experience & would definitely recommend their service. helped by Harby Santos who was very patient, informative, and very friendly. Enjoyed the experience & would definitely recommend their service. More
by Esmeraldafernandez
Employees Worked With
Harby Santos, Daniel Feliciano
January 24, 2020
First to to this dealership everyone is very professional no pressure salesman, finance manager and manager is very nice. Will definitely refer a friend if asked. no pressure salesman, finance manager and manager is very nice. Will definitely refer a friend if asked. More
by NGOTONG217
January 24, 2020
Oil Change/Tire Rotation DAY Other than NOT HAVING SOMEONE TO ANSWER THE INCOMING CALLS, this facility is quite awesome from providing refreshments while waiting along with a comf Other than NOT HAVING SOMEONE TO ANSWER THE INCOMING CALLS, this facility is quite awesome from providing refreshments while waiting along with a comfortable waiting environment . The employees [that I had the opportunity to interact with] were friendly and professional and that is highly appreciated. More
by Hersel Gunn
Employees Worked With
Other Employees :
The two male reps in the parts window (1pm - 3pm)
