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Jim Ellis Toyota of McDonough
McDonough, GA
8,602 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,602 reviews
February 03, 2020
Great experience! Very pleased with the overall process. The employees are friendly and courteous and the customer lounge is very comfortable. I would highly recommend Very pleased with the overall process. The employees are friendly and courteous and the customer lounge is very comfortable. I would highly recommend this service center to everyone. More
by Michael D. Grady
Verified CustomerEmployees Worked With
I'm sorry I cannot remember the names, but everyone was very helpful and efficient.
February 03, 2020
I Have been coming to Toyota McDonough since 2016 and I must say Oscar is the absolute best in the service department..Thank you so much for your wonderful, pleasant, and helpful customer service.. I won’t must say Oscar is the absolute best in the service department..Thank you so much for your wonderful, pleasant, and helpful customer service.. I won’t go in detail with past experiences but I will say Oscar was such a relief.. More
by micheleV
Employees Worked With
February 03, 2020
Treated me as good as my husband-- like royalty! Was patient,thorough, and with a sunny disposition. Gave me a such a incredible deal on the used Ford F150 "Platinum" Truck that I didnt even have to us patient,thorough, and with a sunny disposition. Gave me a such a incredible deal on the used Ford F150 "Platinum" Truck that I didnt even have to use my car as a trade-in. No where will give you this type of transaction! If I buy another vehicle ever---im coming here and asking for David Washington!! Daniel Feliciano of Finance worked out several options and I feel took our concerns in serious consideration. The experience was actually pleasant. More
by Proudmari
February 02, 2020
Harby santos Great Guy The Service Was Great And Was Harby santos Great Guy The Service Was Great And Was OnPoint with Everything he was awesome I recommend him to anyone in the market for a car ! Harby santos Great Guy The Service Was Great And Was OnPoint with Everything he was awesome I recommend him to anyone in the market for a car ! More
by Robertarrington375
Employees Worked With
Harby Santos
February 02, 2020
Thank you VERY MUCH MIGUEL PEREZ from Toyota of McDonough!! Gave us great customer service, he worked hard on assuring we not only recieved the vehicle we wanted with its features but recieved a gr McDonough!! Gave us great customer service, he worked hard on assuring we not only recieved the vehicle we wanted with its features but recieved a great deal on our 2020 Tundra!!! Thank you!! More
by alvelasquez12
Employees Worked With
William Mason, Miguel Perez
February 01, 2020
Complaints with the Mechanics We have 2 vehicles (2006 Tundra and 2003 4-Runner) that we have serviced here. Recently, multiple screws were left off on the under-pinning after We have 2 vehicles (2006 Tundra and 2003 4-Runner) that we have serviced here. Recently, multiple screws were left off on the under-pinning after a routine oil change, causing it to drop down and drag while I was driving on the highway. I had to pull over, crawl under the truck to remove it and I had to spend my time to bring it back and have it put back on. Another time, they put in the wrong differential oil in, causing a grinding noise, causing me to spend more time to bring it back and have it corrected. My confidence in the mechanics here is not good. I want you to understand that these complaints have no reflection on Reid Millikan. He is the ONLY reason we keep coming back to this dealership for service. More
by savannah310
Employees Worked With
February 01, 2020
Very pleasant experience from the beginning. My salesperson was the best to work with and very personable. I would recommend both the dealership and the salesperson! salesperson was the best to work with and very personable. I would recommend both the dealership and the salesperson! More
by Christina
Employees Worked With
Gerald Hopkins
January 31, 2020
The service was excellent. Every one was helpful and made sure all of our questions were answered. They showed us how everything worked on the car. Thanks to Mr. West and the others we spoke with. sure all of our questions were answered. They showed us how everything worked on the car. Thanks to Mr. West and the others we spoke with. More
by trukkerfrb
Employees Worked With
Daniel Feliciano, Fran West
January 31, 2020
Had an 11:20 oil change appt, arrived at 11:30 and didn’t leave until 2:30. Great service but a 3 hour wait for an oil change? leave until 2:30. Great service but a 3 hour wait for an oil change? More
by wayner2ski
Employees Worked With
January 31, 2020
Great Experience. The dealership reviewed my potential issue with my vehicle. No problem was found after several tests and they did not charge me. This to me is fanta The dealership reviewed my potential issue with my vehicle. No problem was found after several tests and they did not charge me. This to me is fantastic customer service and I will trust them with all of my future service needs! More
by sgmmike50
Employees Worked With
Amanda Cambron
