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Jim Ellis Toyota of McDonough
McDonough, GA
8,499 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,499 reviews
January 20, 2020
Great dealership, I was able to get the price I wanted for car I wanted. I love my car that I bought last weekend. Thank you. for car I wanted. I love my car that I bought last weekend. Thank you. More
by Rashondamcleod
Verified Customer
January 20, 2020
Mr Michael was amazing we bought the Camry 2020 TRD we were in and out in 2 hours from choosing the car till driving it out ! Thank you were in and out in 2 hours from choosing the car till driving it out ! Thank you More
by Muhammadraja1986
Employees Worked With
January 19, 2020
Great customer service. All employees we had contact with were very helpful an pleasant. Service done promptly. We will definitely return here for any needed service were very helpful an pleasant. Service done promptly. We will definitely return here for any needed service More
by berryhouse4647
Employees Worked With
Amanda Cambron
January 19, 2020
Customer Service is AWESOME! I am treated well and fair. I will continue to come back as long as this remains true. I'm glad to have found this dealership. I am treated well and fair. I will continue to come back as long as this remains true. I'm glad to have found this dealership. More
by sbland216
Employees Worked With
January 18, 2020
Fastest and best service I've ever had at a dealership. The people of the dealership were very professional and actually dedicated to helping you get the deal you wanted on a vehicle and didn't force you in The people of the dealership were very professional and actually dedicated to helping you get the deal you wanted on a vehicle and didn't force you into a decision with out considering your needs. The staff was very knowledgeable and able to answer all my question. More
by dragon12004
Employees Worked With
Hackney , William Mason, Caswell Walker
January 18, 2020
Had a wonderful experience today!! Miguel Perez was extremely helpful and patient. Would recommend to anyone who needs a new car. Felix Diaz was also a great help. extremely helpful and patient. Would recommend to anyone who needs a new car. Felix Diaz was also a great help. More
by Crcrowe80
Employees Worked With
Felix Diaz, Miguel Perez
January 17, 2020
Very smooth and quick on the initial transaction. However, I experienced a breakdown in communication and a fiasco regarding registration and tags for my new vehicle that lasted almost 3 months. However, I experienced a breakdown in communication and a fiasco regarding registration and tags for my new vehicle that lasted almost 3 months. More
by JXC
Employees Worked With
William Mason, Caswell Walker
January 17, 2020
We had a great expierence. We are looking forward to drive our new car. Harby is an amazing sales team member. And a great asset to your team. drive our new car. Harby is an amazing sales team member. And a great asset to your team. More
by ronikins311
Employees Worked With
Harby Santos
January 17, 2020
This was my best buying experience ever, and I'm 62. Javon, our sales representative, was excellent. And the management and financing were also great. Javon, our sales representative, was excellent. And the management and financing were also great. More
by MPABE
January 17, 2020
They were not prepared for my service Poor communication between the Service Department and the Sales team meant I had to fight with the service department to get the new key fob programme Poor communication between the Service Department and the Sales team meant I had to fight with the service department to get the new key fob programmed as had been documented as "owed" to me when I bought my car. I had handled the key fob programming as something that was promised to me when I scheduled the service but to no avail: It took 4 hours and was difficult to get it done - I was told by service that they had to reach my sales rep on his cell to get it approved - even though I know it was documented and had been discussed when I scheduled the service. I finally got the fob but only after service telling me that my saying it had been approved was "like you telling me the check is in the mail." No way to treat a customer - this issue should have been handled by service talking to sales before I ever got there for my appointment given that I was very careful to explain that I was coming in to get a fob programmed at no cost to me as promised as a "we owe" to me when I bought the car. . Tawthere after a fight with the service department. More
by Atlanta Lady
Employees Worked With
