Jim Ellis Toyota of McDonough

Excellent service and Ms. Cecilia Thompson escalated my service due to a computer system malfunction. Thank you so much Ms. Thompson. See you next time service due to a computer system malfunction. Thank you so much Ms. Thompson. See you next time More

Victoria Steiner was excellent in Service today.Although Victoria Steiner was excellent in Service today. Although every time my truck is washed my frame for my tag becomes bent. Not a big issue but, it wou Victoria Steiner was excellent in Service today. Although every time my truck is washed my frame for my tag becomes bent. Not a big issue but, it would be nice if the last person in the vehicle would do a walk around. Other than that no other issues everyone up there is great, well in the service department at least. Sales is another story. Have a Blessed day to whom ever reads this. More

Jeff was very friendly and attentive to what I wanted. He worked with me and I left with a brand new car! Great salesman and service overall! worked with me and I left with a brand new car! Great salesman and service overall! More

Leon Poole is the main reason that I purchased a vehicle from Jim Ellis. He went above and beyond my expectations to deliver a great experience. His personal touch and work ethic is unmatched. It is very from Jim Ellis. He went above and beyond my expectations to deliver a great experience. His personal touch and work ethic is unmatched. It is very clear that he is the hardest working person at the dealership and no surprise that his desk is covered with sales awards. He is who got me back in the dealership and helped broker the deal and prevented me from going somewhere else to make this purchase. The following information is unrelated to my personal experience with Leon and is a reflection of the experience I had with the sales manager that requested I see him after picking up my vehicle that was being serviced. I was asked to see a sales manager about purchasing my used Toyota vehicle and a great offer they could give me on a trade in, along with a new purchase. I was also told that since I am a loyal Toyota customer (2 Toyota's serviced here for over 12 years and we purchased one of the vehicles from this dealership prior to Jim Ellis) that I was a "VIP" and would receive employee pricing and the best deal possible by the sales manager. Not to mention that Jim Ellis prides themselves on taking care of the people that are closest to the dealership and wants to make sure that they capture this market especially (I live less than 2 miles from the dealership and so do my relatives, who also own a Toyota). These were the things that I was told by the sales manger. When I was approached with an offer from the sales manager it was very insulting, which I expressed and questioned at the time. After a brief exchange with the sales manager, who appeared unwilling to negotiate in good faith...I told him that I was offended by his offer on both the trade-in and the new purchase and I left. Over the weekend I inquired with Jim Ellis again on the same new vehicle, except this time online. The price I was offered online (without knowing anything about me at all...where I live or if I am even in the state of GA) was WAY better than what I received from the sales manager. This information is provided so that Jim Ellis has feedback specifically related to wanting to create a family experience and capture the business in their respective markets. Leon Poole saved this deal for Jim Ellis. The sales manger(s) have almost all the power and created a very bad experience after promising so much up front. Remember that they asked to speak to me and then made certain statements that created a certain expectation. I am available for contact if anyone feels the need to discuss further...thank you. More

Awesome Dealership. Everyone I came in contact with was very professional and knowledgeable about the Toyota products and vehicle. My biggest decision to purchase at Jim Ellis was the Sales Representative very professional and knowledgeable about the Toyota products and vehicle. My biggest decision to purchase at Jim Ellis was the Sales Representative Mr Poole who actually sold me the truck I bought. Extremely Professional showed a real concern to ensure I left as a completely satisfied customer.... More

From the moment that we walked into the showroom, we felt a sense of calm. Leon Poole made us “feel like family”. The entire buying experience was surprisingly seamless. a sense of calm. Leon Poole made us “feel like family”. The entire buying experience was surprisingly seamless. More

Great salesman very honest and thorough. Malcolm is great he took time to understand my situation and helped me find the right vehicle at the right price he took time to understand my situation and helped me find the right vehicle at the right price More

Alex is great he is very much helpful in t choosing the right vehicle have an awesome personality interact with u every step of the way thank u so much.... right vehicle have an awesome personality interact with u every step of the way thank u so much.... More

Keep up the great job, I will continue to bring in my 4 runner and Camry to the service center. Great team at the service center. runner and Camry to the service center. Great team at the service center. More

Jim Ellis Toyota has the best customer services, and Mr Adam S. Is great 👍🏽 he made me very appreciated and kept me informed about my service. Thank you 😊 Adam S. Is great 👍🏽 he made me very appreciated and kept me informed about my service. Thank you 😊 More