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Jim Ellis Toyota of McDonough

McDonough, GA

4.8
8,602 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,602 reviews

April 29, 2021

Mr. Poole exemplified what a true professional he is in helping me buy my vehicle. The constant engagement and updates he provided to me before arriving to the dealership made my decision to come to this d More

by rocksutton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Jim Ellis Toyota of McDonough responded

Rocksutton, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

April 28, 2021

My first salesman was Malcolm Redd he was amazing from the beginning and was very friendly although he had a family emergency I didn’t finish with him. Fran west came and got us in and out. He was also fr More

by Antavious P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fran West, Malcolm Redd
Apr 30, 2021 -

Jim Ellis Toyota of McDonough responded

Antavious P, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

April 28, 2021

Service my cars over the past several yearsGood Service my cars over the past several years Good job Don't like the 25 word to CV complete survey... won't complete survey again More

by CLVNBSTN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Jim Ellis Toyota of McDonough responded

Clvnbstn, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

April 28, 2021

I had a great experience with Miguel and Donald when purchasing my new car. They explained everything thoroughly and the paperwork was easy to have the car under my name within an hour. Thanks, guys! More

by Jackvu
Recommend Dealer
Yes
Employees Worked With
Miguel Perez, Donald Smith
May 04, 2021 -

Jim Ellis Toyota of McDonough responded

Jackdaniels, thank you for your kind words and congratulations on your new vehicle! Thanks again for the positive feedback, and we hope that you have a great day!

April 28, 2021

The people in service are excellent in identifying the work that needs to be done on your car. They are consistent from visit to visit. More

by Tristan Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Hull
May 04, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Tristan Thomas! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 28, 2021

Mr. Alex Miller was very helpful in me purchasing my vehicle today. He patient, humble and thoughtful, knowledgeable in working with me. Outstanding customer service More

by armstead001
Recommend Dealer
Yes
Employees Worked With
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Armstead001! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

April 28, 2021

All I wanted to do was turn in my corolla because of bad knees. Then I saw her. I didn't think the dealership would be able to put me in the newest model 4Runner 2021! They would bot stop until I was happy More

by mzhooked
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Mason, Fran West
May 04, 2021 -

Jim Ellis Toyota of McDonough responded

Mzhooked, thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!

April 28, 2021

Very pleasant and clean environment. My salesman and the finance manager did a outstanding job. Caswell was very patient while I making my decision on which car I wanted. Will made I was ok while I waited. More

by jackie Jones
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will (finance manager), Caswell Walker
May 04, 2021 -

Jim Ellis Toyota of McDonough responded

Jackie Jones, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

April 28, 2021

I’m a repeat customer due to the ease and support that Marquis always provide when buying a car. Top notch process and a friendly “feel like family” attitude. More

by NWJeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marquis Rountree
May 04, 2021 -

Jim Ellis Toyota of McDonough responded

Thanks, Nwjeff! We appreciate your continued business with us, and we're looking forward to your next visit! Thanks again for your business! Take care!

April 28, 2021

Mr Leon made sure I was very taken care of from the time I walk in the door into I left with a new car More

by Ryankennedybooking
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason, Meagan Thackston, David Ray
May 04, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Ryankennedybooking! Thanks again for your business! Take care!

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