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Jim Ellis Toyota of McDonough

McDonough, GA

4.8
8,602 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,602 reviews

May 04, 2021

Thank you thank you thank you! Toyota has been amazing!! Especially Alex Miller! He was so nice and helpful! Best day! He got me and my wife in a vehicle in one night!! More

by Drewfolds12
Recommend Dealer
Yes
Employees Worked With
William Mason
May 13, 2021 -

Jim Ellis Toyota of McDonough responded

Drewfolds12, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

May 04, 2021

Staff gave our family excellent service and attention. Leon was very attentive and answered all questions about our vehicle and it’s features. William took the time to explain the financial aspect of our More

by HedyAlvarado
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason
May 13, 2021 -

Jim Ellis Toyota of McDonough responded

Hedyalvarado, thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!

May 03, 2021

Great Salesman! Quick and very respectful. Will be coming back when we need another car! Have bought at other dealerships but this one is one of the best yet! More

by Geoalvarado1986
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason
May 04, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

May 03, 2021

Service center took over 3 hours for an oil change when I had an appointment at 8:00 am, arrived at 7:45 am, but didn't get to leave until after 11:00 am. More

by Emily Fausel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

May 03, 2021

Ahmad and Mallory were incredible. Very professional and displayed a very pleasant attitude. I would highly recommend them and come back again. Thank you again More

by Christinetterry
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Jim Ellis Toyota of McDonough responded

Christinetterry, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

May 03, 2021

The sales guy was not knowledgeable about the vechical I was purchasing I bought the truck for work 6k down Payment the truck engine blew day in a half horrible experience I will not every recommended buyin More

by Travisholloway91
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Susan Crawford
May 25, 2021 -

Jim Ellis Toyota of McDonough responded

Travisholloway91, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Please give us a call at (770) 651-0802 and we will do our best to make this better. We hope to hear from you soon.

May 03, 2021

I came to Jim Ellis Toyota on Saturday in order to look for a “new” used car. I was immediately helped and taken to Mallory Roberts desk where she helped us look for used cars on the computer. I was able t More

by Madison Delius
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mallory Roberts
May 03, 2021 -

Madison Delius responded

An amazing place to purchase a car, new or used. I really appreciate the service even if it takes a while. The staff is welcoming and helpful as well

May 04, 2021 -

Jim Ellis Toyota of McDonough responded

Madison Delius, your positive review means a lot to us and we’re happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!

May 03, 2021

The dealership was nice and clean any very efficient. Very friendly staff . The employee could not reach Lyft and she was willing pick me up at home and return to dealership. Very dedicated More

by ACobb55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia Silverstein
May 04, 2021 -

Jim Ellis Toyota of McDonough responded

Acobb55, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 03, 2021

Great experience from both Miguel Perez and Alex Miller. Snacks and drinks were provided. Also was very entertained during my wait time. I had no issues with my experience here. More

by taylor_borum
Recommend Dealer
Yes
Employees Worked With
Miguel Perez
May 04, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Taylor_borum! Please let us know if there is ever anything else we can do for you! Safe travels!

May 02, 2021

I received great service. Malcolm was friendly and patient. Made me feel very comfortable. I would highly recommend both Malcolm and Jim Ellis Toyota of McDonough More

by Lisaamcb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malcolm Redd
May 04, 2021 -

Jim Ellis Toyota of McDonough responded

Hi Lisaamcb, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Jim Ellis Toyota of McDonough

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