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Jim Ellis Toyota of McDonough

McDonough, GA

4.8
8,602 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,602 reviews

May 11, 2021

We appreciated the time spent with us during our purchase. Kelly was a lot of help and was very kind & patient. We will definitely be back More

by brsummers20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Thompson (??)
May 12, 2021 -

Jim Ellis Toyota of McDonough responded

Brsummers20, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

May 10, 2021

Leon did a great job for us. From meeting with me when I showed up at the dealership after they’d already closed to helping program all of the settings on the car and syncing them to my phone to letting me More

by kaolson67
Customer Service
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Jim Ellis Toyota of McDonough responded

Kaolson67, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

May 10, 2021

Very funny, he made me feel so comfortable I was nervous! I’m glad I came here! I recommend for anyone looking for a car More

by sofie.yzaguirre
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Jim Ellis Toyota of McDonough responded

Sofie.yzaguirre, thank you for your kind words and congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!

May 10, 2021

I was very pleased with my experience. Everyone was very helpful and I felt very comfortable working with them. I feel they took great care of me. More

by JBIGHAM2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ogoo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Hull
May 11, 2021 -

Jim Ellis Toyota of McDonough responded

Jbigham2, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

May 10, 2021

Got in and out on time. Service provided is good. Been using this facility for years now. Have a great day and will return soon. More

by ALTON57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Jim Ellis Toyota of McDonough responded

Alton57, your positive review means a lot to us and we’re happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!

May 10, 2021

Horrible experience. I have the lifetime oil change and always make appointments for my oil change..normally it takes at least 1 hour. This past Friday I waited 1hour and 45mins and the asked how much long More

by ASHLEIGH_RONNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dana Hull
May 25, 2021 -

Jim Ellis Toyota of McDonough responded

Ashleigh_ronny, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please give us a call at (770) 651-0802 and we will do our best to make this better. We hope to hear from you soon.

May 10, 2021

I wasn’t expecting to buy a new car. I went in for my 70,000 mile oil change. I was really happy with my Camry. They did give me what I wanted for trade in and really helped me with a great deal. They we More

by JUNEBABY9011
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeromy Jones
May 12, 2021 -

Jim Ellis Toyota of McDonough responded

Junebaby9011, thank you for your kind words and congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!

May 09, 2021

Hudson was Exceptional today ! He was very helpful with showing me my choices of cars. I told him what I wanted and delivered ! I am so very happy with my purchase today ! 10/10 Would Recommend! More

by NikeTaay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Jim Ellis Toyota of McDonough responded

Niketaay, thank you for your kind words and congratulations on your new vehicle! We are always more than happy to assist you if anything else comes up. Take care!

May 09, 2021

As always Reid was there to greet me immediately, and while the car was serviced I was updated and checked on. The work was done promptly and very well. More

by NANASTANSBERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2021 -

Jim Ellis Toyota of McDonough responded

Nanastansberry, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 09, 2021

Advisor very personable and up front. He also made sure I got coupons that were available. Cashier was also very helpful and even helped find me a AA battery for my mouse so I could work on my computer. More

by ANEETRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
May 11, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Aneetra! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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