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Jim Ellis Toyota of McDonough
McDonough, GA
8,602 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,602 reviews
May 14, 2021
David Ray, the service manager is OUTSTANDING! He was very professional, helpful and fair. I was very please, happy and satisfied with his work ethics. I will be back to Toyota in the very near future to very professional, helpful and fair. I was very please, happy and satisfied with his work ethics. I will be back to Toyota in the very near future to trade in my car all because of DAVID RAY! Thank you! More
by denisemathis60
Verified CustomerEmployees Worked With
Other Employees :
Noah Peacock, Dana Hull, Danelia West, Meagan Thackston
May 14, 2021
Cecelia was my service rep my last visit and she is a doll! She’s not listed in choices below-need an update. Your service department is why I will be a repeat buyer! Not a bad one in the bunch. doll! She’s not listed in choices below-need an update. Your service department is why I will be a repeat buyer! Not a bad one in the bunch. More
by 2018 Camry
May 13, 2021
Ray is always very nice, professional, knowledgeable & accommodating. Meagan checked me in. She was very nice & on point as well. I’m a repeat customer because Ray has earned my trust & that’s import accommodating. Meagan checked me in. She was very nice & on point as well. I’m a repeat customer because Ray has earned my trust & that’s important to me as a female consumer. More
by TEE
May 13, 2021
Service department particularly Patricia Silverstein was responsive and fixed my truck quickly as promised in order for me to meet my commitment out of state today. Truck runs great again responsive and fixed my truck quickly as promised in order for me to meet my commitment out of state today. Truck runs great again More
by Flyntcb
Employees Worked With
Patricia Silverstein
May 13, 2021
Very nice and friendly I would highly recommend to a friend are a family member keep up the good work people will continue to shop with you guy’s friend are a family member keep up the good work people will continue to shop with you guy’s More
by drmck1
Employees Worked With
May 13, 2021
From the time I drove through the parking lot and stepped on the campus, the staff showed me love and great customer service. I walked from the dealership with a new vehicle and huge smile on my face! on the campus, the staff showed me love and great customer service. I walked from the dealership with a new vehicle and huge smile on my face! More
by GATESDEMETRICE
May 13, 2021
This was the first time I had gone in and was disappointed. Women at front desk never acknowledged me. Sent me another $500 in repairs that I needed, but never reviewed with me. Honestly, betwe disappointed. Women at front desk never acknowledged me. Sent me another $500 in repairs that I needed, but never reviewed with me. Honestly, between this service and possibly getting a new car 2 weeks ago, I was just extremely disappointed in how I was treated. More
by SUSAN.MURPHY0
Employees Worked With
May 13, 2021
Reid Millikan checked me in and was very professtional yet, had a sense of humor and was very personable. He made it a very pleasant experience. I did think the 2 hour wait was excessive for the work I yet, had a sense of humor and was very personable. He made it a very pleasant experience. I did think the 2 hour wait was excessive for the work I had done. More
by OPALROBBRADLEY
Employees Worked With
May 13, 2021
Jim Ellis by far has great customer service , very friendly and the wait time was great. I love this branch the best Toyota location by far. friendly and the wait time was great. I love this branch the best Toyota location by far. More
by tomolithelwell
Employees Worked With
