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Jim Ellis Toyota of McDonough

McDonough, GA

4.8
8,601 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,601 reviews

May 25, 2021

Prompt. Courteous. Reasonably priced. Clean facility. Speci attention was paid to me to be certain I was comfortable and understood the charges. Highly recommend them. More

by SHERRYLDENTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meagan Thackston
Jun 03, 2021 -

Jim Ellis Toyota of McDonough responded

Sherryldenton, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

May 25, 2021

Malcolm gave me good service, he worked with my credit and seen the process of the way through. The car I wanted was a hour away but he took me to get the car. GREAT SERVICE More

by dondiditall12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malcolm Redd
Jun 03, 2021 -

Jim Ellis Toyota of McDonough responded

Dondiditall12, your positive review means a lot to us and we’re happy we could help you! If you have any further questions, please give us a call. We're always happy to help!

May 24, 2021

I had a great experience with the dealership and salesman. I got the car I wanted for a cheaper price than expected. I highly recommend More

by dvontae79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Jim Ellis Toyota of McDonough responded

Dvontae79, thank you for your kind words and congratulations on your new vehicle! We can't wait to see you again, have a great day.

Jun 03, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Dvontae79! Thanks again for your business! Take care!

May 24, 2021

I dropped off my vehicle at 11:00am for an 11:30 oil change appt. Returned to the dealership at 12:40 and they did not even start on my car. To top it off they are suppose to do an inspection, the tech More

by lauraannwright
Quality Of Work
Recommend Dealer
No
Employees Worked With
Reid Millikan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Jim Ellis Toyota of McDonough responded

Lauraannwright, we are so disappointed to learn of this situation you have described. Please give us a call at (770) 651-0802 and we will do our best to make this better. We hope to hear from you soon.

May 24, 2021

Oscar and Reid are the best guys to have there... They truly care and provide great service. I enjoy my visit everytime and I had the pleasure of meeting Mr. Reid this time. More

by JTHOMAS197931
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Jthomas197931! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 24, 2021

Everything about my experience at Jim Ellis was 5 Star. From start to finish, i felt like i was a priority. My salesman and the sales manager were both outstanding. More

by tlreds
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Jim Ellis Toyota of McDonough responded

Tlreds, thank you for writing this fantastic review and giving our dealership such a high star rating! If you have any further questions, please give us a call. We're always happy to help!

May 23, 2021

Leon ha helped us buy 2 new vehicles in the last month. Both were exactly what we wanted, at the price point we wanted. He’s professional and kind, and he makes people feel like they’re truly important. More

by Pline.megan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Jim Ellis Toyota of McDonough responded

Thanks, Pline.megan! We appreciate your continued business with us, and we're looking forward to your next visit! If you have any further questions, please give us a call. We're always happy to help!

May 22, 2021

This is the best Toyota Dealership. Service person Reed is the kindest Service man I know. I want to thank Jim Ellis Toyota for having such a professional team. More

by WILLIAMBMW21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Jim Ellis Toyota of McDonough responded

Williambmw21, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

May 22, 2021

I had an appointment at 10:30am to take my van in for a recall. Meagan Thackston, the Assistant Service Manager, was nice and called a Lyft driver to take me home. My husband is a stroke patient so I pai More

by MARIE10
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Meagan Thackston
May 26, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Marie10! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 22, 2021

I came in for service without an appointment Meagan met me at the door to see what I needed. I told her it is time for maintenance . She said we will get right on it, and they did. I was out of there i More

by PNT59
Recommend Dealer
Yes
Employees Worked With
Meagan Thackston
May 26, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Pnt59! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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