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Jim Ellis Toyota of McDonough

McDonough, GA

4.8
8,601 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,601 reviews

May 27, 2021

Everyone at this dealership is kind and helpful. I was really surprised to see all the ways in which the dealership has made accommodations for higher customer satisfaction, like the cafe and kids zone. More

by KaylaV
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason, Malcolm Redd
Jun 03, 2021 -

Jim Ellis Toyota of McDonough responded

Kaylav, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

May 27, 2021

Awesome, nice, clean, fast! My salesman was very friendly and helpful. He went above and beyond to take care of me and not take advantage of me purchasing a car as a female buyer!!! More

by Amyloudollbaby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caswell Walker
Jun 03, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

May 27, 2021

On May 17, 2021 we bought a used 2016 Mazda Miata car for more than $20,000. After driving the car we made an offer for the car and reached an agreed to price. To make a long story short, we believe th More

by Pdfspeter@aol.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Escoto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Please let us know if there is ever anything else we can do for you! Safe travels!

May 27, 2021

Cecelia was very helpful. We did not have all the services suggested performed on our car due to the age of our car. She did not try to talk us into addl repairs. We appreciated her help and underst More

by KENDALL.ELLIOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecelia Thompson
Jun 03, 2021 -

Jim Ellis Toyota of McDonough responded

Kendall.elliott, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

May 27, 2021

Thanks for all your help with my vehicle, I tell everyone about your service center and they should consider using your dealer for all their needs More

by T64D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danelia West, Meagan Thackston
Jun 03, 2021 -

Jim Ellis Toyota of McDonough responded

T64d, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

May 26, 2021

Great service and knowledgeable of the vehicles and helpful with making a choice not a lot of pressure added on the choice to make a purchase More

by One_drew
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Jim Ellis Toyota of McDonough responded

One_drew, your positive review means a lot to us and we’re happy we could help you! We look forward to your next visit! Take care!

May 26, 2021

Great service from start to finish. Malcolm Redd was a big help and made sure to help me to get the majority of the things I was wanting to get in a car. Will be referring others. More

by samariavarner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malcolm Redd
Jun 03, 2021 -

Jim Ellis Toyota of McDonough responded

Samariavarner, thank you for your kind words and congratulations on your new vehicle! Thanks again for the positive feedback, and we hope that you have a great day!

May 26, 2021

This pick up and drop off service option worked great for me. I was able to have my oil changed on my vehicle without having to be late or miss work. I will definitely choose this option again. Staff was cou More

by MASEYREE2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Peacock, Dana Hull, Danelia West, Meagan Thackston
Jun 03, 2021 -

Jim Ellis Toyota of McDonough responded

Maseyree2001, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for the positive feedback, and we hope that you have a great day!

May 26, 2021

Waiting on my trade in to be paid off.Taking to long, as Waiting on my trade in to be paid off. Taking to long, as did the sale, but we love our mew Highlander. Traded a Camry, which was also a very good More

by M.BLANKENSHIP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : William Mason
Jun 03, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

May 25, 2021

I had a great experience with Jim Ellis Toyota. I purchased my vehicle for cheaper than I had seen elsewhere with all the bells and whistles. The staff was very professional! More

by Robins621
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ja'Von Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jovan Roseboro
Jun 03, 2021 -

Jim Ellis Toyota of McDonough responded

Robins621, your positive review means a lot to us and we’re happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!

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