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Jim Ellis Toyota of McDonough
McDonough, GA
8,600 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,600 reviews
June 05, 2021
I definitely will come back to purchase future vehicles, Malcolm was great to work with and very helpful. The staff was very professional and friendly.Thank you Malcolm Redd Malcolm was great to work with and very helpful. The staff was very professional and friendly.Thank you Malcolm Redd More
by Msarge2373
Employees Worked With
Malcolm Redd
June 05, 2021
Professional and friendly. Relaxed atmosphere. Will recommend to others. Met the service manager and some service advisers. Perk: a free key chain. Looking forward to future business. recommend to others. Met the service manager and some service advisers. Perk: a free key chain. Looking forward to future business. More
by bjcraton
Employees Worked With
June 04, 2021
The Professionalism and friendliness of your staff is fantastic! My experience whenever I have to come there is always good! The Coffee Cafe is a difinite plus! Thanks everyone! fantastic! My experience whenever I have to come there is always good! The Coffee Cafe is a difinite plus! Thanks everyone! More
by moorebowlers
Verified CustomerEmployees Worked With
Other Employees :
The ladies in the Coffee Cafe were awesome! ?? That experience!
June 04, 2021
Alex E Miller the was so great! He explained everything really well. I love that I got a complimentary tea and snack. Alex seems very knowledgeable about the vehicles and he pointed me in the right directi really well. I love that I got a complimentary tea and snack. Alex seems very knowledgeable about the vehicles and he pointed me in the right direction right away. This has been the smoothest process ever! More
by khenadygaines
Employees Worked With
June 04, 2021
I find Jay extremely great guy. He was very prompt in response to my questions and other issues. I will give him overall rate of 99.8% response to my questions and other issues. I will give him overall rate of 99.8% More
by omaneyaw
June 04, 2021
Great experience at Jim Ellis Toyota. Had my breaks, rotors, and pads replaced. Thank you to the crew that worked on my vehicle and Adam Thrasher for your service. rotors, and pads replaced. Thank you to the crew that worked on my vehicle and Adam Thrasher for your service. More
by g3holly2
Employees Worked With
Adam,Thrasher
June 04, 2021
Mr. Reid is and has been my service advisor for almost 5 years he is great. I have had several problems with the call center to schedule service and this almost caused me to change dealerships but Kendaly years he is great. I have had several problems with the call center to schedule service and this almost caused me to change dealerships but Kendalyn has allowed me to be able to make direct appts with the dealership which is perfect. The dealership environment is comfortable while you wait. I love it here. More
by LEIGHA Davis
Employees Worked With
Other Employees :
Kendalyn Smoak , Dana Hull, Danelia West, Meagan Thackston
June 03, 2021
Easy, great service, awesome employees. Went to get a truck on a min budget and they worked with me tremendously. Also gave me more than thought on my trade in!!! Highly recommend!!! Toyota is great! Ask truck on a min budget and they worked with me tremendously. Also gave me more than thought on my trade in!!! Highly recommend!!! Toyota is great! Ask for Fran!!!! He’s great! More
by MrsMac
Employees Worked With
William Mason, Fran West, Malcolm Redd
June 03, 2021
Very good purchase experience. Neil Williams explanations of the car were excellent. No pushy sales pressure and fast efficient handling of all the paperwork.. Will advise others of my satisfaction.. . of the car were excellent. No pushy sales pressure and fast efficient handling of all the paperwork.. Will advise others of my satisfaction.. . More
by car buyer
June 03, 2021
It took longer than usual even though line in was short. Didn't get multipoint Inspection check off sheet. Needed to know where was at short. Didn't get multipoint Inspection check off sheet. Needed to know where was at More
by MZDUNN1
Employees Worked With
Not sure her name that checked me in
