Jim Ellis Toyota of McDonough

No matter the wait time, staff makes you feel welcome and appreciated. Reid as usual is always at his best!! We appreciate staff enough to bring cakes and bread whenever we come. appreciated. Reid as usual is always at his best!! We appreciate staff enough to bring cakes and bread whenever we come. More

Horrible customer service and even worse communication. I was promised home delivery of my new 4 Runner and that never happened. Worst of all, my vehicle was suppose to come with three skid plates instal I was promised home delivery of my new 4 Runner and that never happened. Worst of all, my vehicle was suppose to come with three skid plates installed (listed on sticker and linked to my VIN) and they were either removed or neglected to be detected missing upon dealership inspection. Now I have to make numerous phone calls and waste my valuable time jumping through hoops to rectify the dealerships mistake. Unacceptable after paying $53,000 for a new vehicle. More

Brian was very helpful with finding the perfect car! He was friendly and patient. My fiancé and I enjoyed our time at the Jim Ellis Toyota of Mcdonough was friendly and patient. My fiancé and I enjoyed our time at the Jim Ellis Toyota of Mcdonough More

Everyone did a great job! I know most businesses are short-staffed right now, but the service department was hustling to get to everyone. Oscar was great! He’s a friendly guy who got me in and out as fa short-staffed right now, but the service department was hustling to get to everyone. Oscar was great! He’s a friendly guy who got me in and out as fast as he possibly could. More

My husband And I really enjoyed working with Brian on making a deal on my new RAV4. Brian was knowledgeable and courteous. I would buy from him again and would send my family and friends his way so they making a deal on my new RAV4. Brian was knowledgeable and courteous. I would buy from him again and would send my family and friends his way so they can have the same experience. Top notch. More

I had a great experience working with Neil Williams at Jim Ellis Toyota of Mcdonough. He even sent me a video walk around of the truck before I drove all the way over to see it in person and was patient w Jim Ellis Toyota of Mcdonough. He even sent me a video walk around of the truck before I drove all the way over to see it in person and was patient with me while I looked it over in detail. All around great experience and I'd recommend Jim Ellis to anyone looking to buy new or used. More

Best car buying experience ever. From the moment I drove on the lot I was greeted by very nice helpful staff. Leon was my salesman and he was GREAT. He explained everything in my new Venza and completely on the lot I was greeted by very nice helpful staff. Leon was my salesman and he was GREAT. He explained everything in my new Venza and completely set up all the technology and made sure I could operate everything before I left the dealer. Jim Ellis Toyota gave me a very good price for my 2019 Rav 4 and a very good deal on my new 2021 Venza Limited. Leon was the best salesman I have ever had the pleasure of buying a car from. He introduced me to staff all over the dealership including the waiting room snack area, service and parts. More

Neil Williams did an excellent job of working with us as we traded in our lease. He worked diligently with the SR GM to get a price i could live with. we traded in our lease. He worked diligently with the SR GM to get a price i could live with. More

Great service. Donald is amazing I will send anyone I know looking for a car to him. He deserves a raise. Great job Donald Smith know looking for a car to him. He deserves a raise. Great job Donald Smith More

very courteous, and thorough. sales guy was very informative and gave options so i could make the best decision. overall i had a good experience informative and gave options so i could make the best decision. overall i had a good experience More