Jim Ellis Toyota of McDonough

Mr. Millikan was transparent and walked with me throughout the process. Kept me informed all the way as I patiently waited.😀 Also offers me a closer alternative for my Lexus GS350. throughout the process. Kept me informed all the way as I patiently waited.😀 Also offers me a closer alternative for my Lexus GS350. More

It was a real pleasure working with Javon. He is knowledgeable on the product and very detailed. He was very attentive and thoughtful. Thank you!! knowledgeable on the product and very detailed. He was very attentive and thoughtful. Thank you!! More

Technicians are Very knowledgeable in their job. Always tell u what u need. Very timely in work execution. Best of all the center is very entertaining to tell u what u need. Very timely in work execution. Best of all the center is very entertaining to More

I called on May 28 to schedule my first service on my 2021 Camry. I was given an appointment for June 1 at 4:30 and was told that my car needed oil change tire rotation and multi point inspection. I work 2021 Camry. I was given an appointment for June 1 at 4:30 and was told that my car needed oil change tire rotation and multi point inspection. I work in a doctors office and on this day I was running 5 to 10 minutes late so I called the dealership to let them know I was running a little bit late spoke to LaQuetta I was told but I would have to drop my car off and leave it for the next day I told her that this was not an option as it was my only car and I couldn’t do this last minute. She explained to me that my appointment was only for a drop off and I told her that when I called to schedule my appointment I wasn’t told this And was under the impression that my car was going to be serviced at this time. I canceled my appointment. I called back about 20 minutes later to reschedule spoke to LaQuetta again Explain to me that they can do a pick up drop off so we schedule that for June 3 at 11 o’clock I was informed that I would get a call when they were on their way. On June 3 about 1120 no one is here to pick up my car so I called the dealership speak to Amber and she tells me that someone is on the way and that they will call. I asked Amber if my car would be returned to me by 4 PM she places me on hold for a few minutes gets back on the phone and tells me per David The service manager they cannot give me a time that my vehicle will be returned. I advised her that I did not have another way to come get my vehicle I just need to know if I need to make arrangements. Again I was told they couldn’t give me a time. Very nice gentleman I think his name is Gerald came to pick up my car I asked himIf he thought my car would be returned by 4 PM they reassured me that my car would be returned by 4 PM. About 315 my car was returned keys and invoice given to the receptionist and they left I never spoke to them. I look at the invoice and it says please pay now $39 and some change I was very confused as this was supposed to be a free service so I called the dealership back and spoke to Amber she sees in the computer where they charge me but said it was supposed to be a free service and placed me on hold and the service advisor Nathaniel Lindsay picks up the phone and tells me that it’s not a bill that’s what I saved for today services. I explain to him that it was very confusing because it says pay now his response was I just told you it wasn’t a bill I said I understand that but it’s just confusing. And I asked him why my car didn’t get the oil change he said it didn’t need it. I told him when I scheduled my appointment the lady explained to me services needed Oil change rotation of tires and multi point inspection. He said I spoke to a dumb xxx my car did not need a oil change and then proceeds to tell me what service was needed at 5000 miles what service was needed at 10,000 miles then goes on to 30,000 miles of services I cut him off and told him that I understand now that I don’t appreciate him talking to me like he was told him that I hope his day got better and hung up. I noticed on my invoice that my contact number was different so I called back to the dealership and spoke to Kendalyn and I asked her to check my personal information she verified that the incorrect number was in there it’s never a number I had and not sure how it got in there but she corrected it. I also want her to check my email address to make sure I receive my survey. The email address she gave me was incorrect but it was correct when I made my appointment as I received several emails about my appointment on May 28. I did tell Nathaniel Lindsay that I would be filling out my serving after the terrible experience I’ve had trying to get my car serviced. Kendalyn put in my correct email address and assured me that I would receive my survey in a few days. She asked me what She could do to make my experience better. I told her I had the experience that I had and Unfortunately it cannot be changed. This was my first service with Jim Ellis and hope that this isn’t how the service department treats all customers. She told me when my car was ready for the next service to call her and she would personally see that my experience it was a good one. As far as Nathaniel Lindsay goes he will never be the service advisor on any of my vehicles ever again or anyone that I know that has bought a vehicle there. I’ve been a Toyota customer for over 20 years and have never had an experience like I did it Jim Ellis. Your dealership can use about 10 more Kendalyn’s as she truly cares about your customers!!! Your survey should be updated as none of the individuals I had contact with are on there to rate! But Nathaniel Lindsey gets a zero star LaQuetta gets a zero star More

AWESOME. LUIS PROVIDED GREAT CUSTOMER SERVICE. HE WAS VERY, POLITE, PROFESSIONAL AND INFORMATIVE. HE TOOK THE TIME TO SHOW ME HOW TO SET UP MY CAR APPS. VERY, POLITE, PROFESSIONAL AND INFORMATIVE. HE TOOK THE TIME TO SHOW ME HOW TO SET UP MY CAR APPS. More

This was the 1st time that I had a scheduled appointment and was satisfied with Toyota. I checked in and they kept in contact with me via text throughout the whole process. They called when my vehicle was d and was satisfied with Toyota. I checked in and they kept in contact with me via text throughout the whole process. They called when my vehicle was done and I picked it up. I received Excellent customer service More

Mr. Raymond was very helpful. Took care of all of my needs and answered all of my questions. My car rides much better now and I wasn’t upset about the price. I’ll definitely return to him for all my veh needs and answered all of my questions. My car rides much better now and I wasn’t upset about the price. I’ll definitely return to him for all my vehicle needs. Thanks Raymond More

This is my second time with Mr.Ahmad and he is always a joy to work with. Thank you Javon Harris for doing my connected services. joy to work with. Thank you Javon Harris for doing my connected services. More

Jim Ellis Toyota of McDonough was so Awesome. Malcolm Redd my sales person and he was so great. I was so stress about buying a car but Mr. Redd was so kind and had a wonderful spirit. He made my buying Redd my sales person and he was so great. I was so stress about buying a car but Mr. Redd was so kind and had a wonderful spirit. He made my buying experience a great thing. All of the paperwork was done online and was so much easier. A Big Thank You for all your assistance. More

Neil was mu salesman. So helpful. Everyone was great. So helpful. So knowledgeable. Will definitely come back for all our car buying and service needs. helpful. So knowledgeable. Will definitely come back for all our car buying and service needs. More