Back

Jim Ellis Toyota of McDonough

McDonough, GA

4.8
8,599 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
Contact Dealership

144 Hwy 81 West

McDonough, GA

30253

Directions

By Type

Showing 8,599 reviews

June 21, 2021

The dealership great place to purchase a automobile the sales person is knowledgeable of the automobile being advertised and sold rate him five 🌟 great job More

by geocar12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thompson
Jun 23, 2021 -

Jim Ellis Toyota of McDonough responded

Geocar12, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

June 21, 2021

Great service advisor, named Reid. Will return with back to this dealer. The wait time wasn't very long and the vehicle was clean upon return More

by Zater800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Jim Ellis Toyota of McDonough responded

Zater800, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

June 19, 2021

Alex E Miller, my family and I had a great experience here with you today! We appreciated the refreshments you provided during our wait and we especially enjoyed the entertainment. Thank you so much for More

by Samantha Duncan
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Samantha Duncan! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

June 19, 2021

Alex E Miller Alex met us at the door and was very welcoming. He was attuned to what our wants and needs. Before the test drive he explained all of the functions and during the test drive he was atten More

by Rav
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Jim Ellis Toyota of McDonough responded

Rav, thank you for your kind words and congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help!

June 19, 2021

Great service McDonough. Got me exactly what I needed! Thank you Fran and Mason! I could not have done it without you both. Thank you! More

by goinsbri.1234
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : William Mason, Fran West
Jun 23, 2021 -

Jim Ellis Toyota of McDonough responded

Goinsbri.1234, thank you for your kind words and congratulations on your new vehicle! We hope to see you soon!

June 18, 2021

Alex E Miller Was a great salesman. He was very polite, discussed all our options and put forth effort into finding a vehicle that fit what I was looking for. More

by arenees22
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Jim Ellis Toyota of McDonough responded

Arenees22, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

June 18, 2021

I was very pleased with my service on June 17The service I was very pleased with my service on June 17 The service advisor was awesome Cecelia from start to finish The technician Alverado did a great job More

by Shaunasmalls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alverado one of the technicians from service
Jun 23, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Shaunasmalls! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

Jun 23, 2021 -

Shaunasmalls responded

Great job on my car on June 17, 2021 I will be back!!

June 18, 2021

Waited 4.5 hours for tire replacement. After the first 2.5 hours, I went up to see if my Fidelity insurance was approved and if my tire was in stock. Neither were done. Unacceptable service from a Toyota More

by KGAMES1204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cecilia
Jul 12, 2021 -

Jim Ellis Toyota of McDonough responded

Kgames1204, we are so disappointed to learn of this situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (770) 746-9374 to discuss this further.

June 17, 2021

Mr Donald was very helpful he explained everything so that it was easy to understand he moved fast and got me ready to get a new car More

by tiara.white93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donald Smith
Jun 23, 2021 -

Jim Ellis Toyota of McDonough responded

Tiara.white93, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

June 17, 2021

After sitting three hours no one gave was keeping me updated about my vehicle I arrived around 10:20 was told I should be out around 12:30 if not they would update me well about 1:30 I had to go to th More

by MORRISJUANITA32
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Camilla I think but not sure
Jul 05, 2021 -

Jim Ellis Toyota of McDonough responded

Morrisjuanita32, we are so disappointed to learn of this situation you have described. We take our customers’ comments seriously so we hope that you’ll give us a call at (770) 746-9374 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

...
613
...