Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Ellis Toyota of McDonough
McDonough, GA
8,601 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,601 reviews
November 22, 2021
Had an appointment at 8AM for an oil change. Was not finished until at 12:20 PM OVER 4 hours spent there just for an oil change when I had an appointment… Then after I paid instead of my car being broug finished until at 12:20 PM OVER 4 hours spent there just for an oil change when I had an appointment… Then after I paid instead of my car being brought to me like it usually is, I had to go find my car in the lot!!! HORRIBLE EXPERIENCE More
by SHANBOW79
Verified CustomerEmployees Worked With
Cecila Johnson
November 22, 2021
The service I received was outstanding. The entire team did a great job. I always appreciate the excellent service. did a great job. I always appreciate the excellent service. More
by GNMILES
November 22, 2021
I’ve never had an issue with the service thus far. I’m usually in and out within a reasonable time and the folk are very friendly usually in and out within a reasonable time and the folk are very friendly More
by RAGORDON19
Employees Worked With
November 22, 2021
Reid was extremely helpful! Answered all of my questions. My oil change was done in a reasonavble time! I WILL be back and ask for him! My oil change was done in a reasonavble time! I WILL be back and ask for him! More
by Rodriguez.estrella983
Employees Worked With
November 22, 2021
Reid Millikan definitely goes over and above service for your dealership. Also, present and also has a positive attitude. He has great energy. your dealership. Also, present and also has a positive attitude. He has great energy. More
by schampagne0
Employees Worked With
November 22, 2021
Reid M. Was wonderful as always. was great.waiting on my SUV WAS NOT TOO Long SUV WAS NOT TOO Long More
by therealthang58
Employees Worked With
November 22, 2021
I always rate this dealership a 5. Today, today was a disappointment. I do NOT fault Reid, my advisor. He was amazing as always. Even helped with some Toyota advice not directly related to my service. Ho disappointment. I do NOT fault Reid, my advisor. He was amazing as always. Even helped with some Toyota advice not directly related to my service. However… I had a 0730 appointment, and I arrived at 0716. The service department opens at 0730 and I was the 6th car in line. It took until almost 0750 to speak to Reid. Unfortunately, it took until nearly 1100 to get out of the dealership. Almost 3.5 hours for an oil change, wipers, and a cabin air filter with an APPOINTMENT at 0730 is NOT acceptable. The dealership needs to put in a process to handle the appointment more expeditiously. It’s insane to have to show up at 0700 on a Saturday for a 0730 appointment that was made a week in advance. Dealership management needs to address this shortcoming with a quickness. My service was done with Reid’s usual precision… but the slowness of the appointment/non appointment process was a great disappointment today. More
by schauer.chris
Employees Worked With
November 21, 2021
I bought a RAV4 from this dealership. The team was amazing and friendly. David Washington was a very knowledgeable salesman and went right to work getting us what we needed. amazing and friendly. David Washington was a very knowledgeable salesman and went right to work getting us what we needed. More
by Ebonyeyes
Employees Worked With
