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Jim Ellis Toyota of McDonough
McDonough, GA
8,598 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,598 reviews
November 24, 2021
Car purchase was good found a better used car than what I thought I was going to find. However they said there was a spare key to it they would get to me and I have not heard back from the on it. thought I was going to find. However they said there was a spare key to it they would get to me and I have not heard back from the on it. More
by sqhouston
Verified CustomerEmployees Worked With
Susan Crawford
November 24, 2021
Always great. Thanks, Reid! I always feel confident that I am getting honest, effective service. I am getting honest, effective service. More
by ANEVIN2005
Employees Worked With
November 24, 2021
Raymond was very professional & gave great customer service. I needed a battery, I didn't have an appointment. It was completed in 40 minutes. Thank You. service. I needed a battery, I didn't have an appointment. It was completed in 40 minutes. Thank You. More
by FRIDASTROUP
Employees Worked With
November 24, 2021
Leon Poole was great and so helpful with my purchase of a Toyota Tacoma. Also the dealership was great well kept and welcoming! I am so glad I am now a Toyota owner Toyota Tacoma. Also the dealership was great well kept and welcoming! I am so glad I am now a Toyota owner More
by antr1
November 23, 2021
As someoneone who runs on a tight schedule, appointments mean allot to me. I had a 11AM appointment to just get a spare key programmed and I ended up waiting 3 and a half hours to have this done causing me mean allot to me. I had a 11AM appointment to just get a spare key programmed and I ended up waiting 3 and a half hours to have this done causing me to miss a meeting. Furthermore, $385 for 1 key is absurd. The main redeeming quality here is that everyone I interacted with was polite and hospitable. In conclusion, If there were a technician ready to begin addressing our vehicles at the time of the appointment (particularly for small jobs like this), I feel as though customer satisfaction would increase dramatically overall. More
by Mahogany
Employees Worked With
Allen in parts dept. was helpful and knowledgeable.
November 23, 2021
Great interaction with Rose & Susan.. the car purchase process was painless.. keep up the Good Work ladies!! process was painless.. keep up the Good Work ladies!! More
by Trustinggod1st
November 23, 2021
My experience was great. My salesman was very patient and professional he worked hard to make sure I was satisfied. professional he worked hard to make sure I was satisfied. More
by jb swift
Employees Worked With
November 23, 2021
I had an appointment and I went in, and they took care of me right away and bought me a latte. I went on a test drive, and I signed the paper work, and I was out of there. He took a picture of me near my new me right away and bought me a latte. I went on a test drive, and I signed the paper work, and I was out of there. He took a picture of me near my new suv. I was very much sastified. More
by sonja4
Employees Worked With
Kevin, William Mason
November 23, 2021
I think they were courteous. Personally I wasn’t too please… they had NO DEALS AT ALL!!! We paid FULL PRICE… INFLATION IS REAL😳 😧 THIS IS THE MOST EXPENSIVE END OF THE YEAR TRANSACTION…. When it comes please… they had NO DEALS AT ALL!!! We paid FULL PRICE… INFLATION IS REAL😳 😧 THIS IS THE MOST EXPENSIVE END OF THE YEAR TRANSACTION…. When it comes to buying a car. More
by patriciajg01
