Back

Jim Ellis Toyota of McDonough

McDonough, GA

4.8
8,601 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
Contact Dealership

144 Hwy 81 West

McDonough, GA

30253

Directions

By Type

Showing 8,601 reviews

December 02, 2021

On 12/01/21 Mr. Leon Poole helped my wife and I buy our 2022 Toyota Camry. The level of service, professionalism and hospitality he gave us was unmatched. He was not just a car salesman trying to make comm More

by Ricky.mcatee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason
Dec 02, 2021 -

Ricky.mcatee responded

On 12/01/21 Mr. Leon Poole helped my wife and I buy our 2022 Toyota Camry. The level of service, professionalism and hospitality he gave us was unmatched. He was not just a car salesman trying to make commission. Mr. Poole and Mr. William Mason listened to what my wife and I wanted and provided us with everything we needed to walk away with a brand new car. My wife and I are so grateful to have had them in our corner today. We could not have asked for better service than what was provided to us today.

December 02, 2021

Superb customer service! I have no complaints; I never knew that car buying could be so simple and not take forever! Leon Poole and William Mason assisted my husband Ricky and I in purchasing our new '22 More

by A. McAtee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason
Dec 06, 2021 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, A. Mcatee! If you have any further questions, please give us a call. We're always happy to help!

December 02, 2021

TOP QUALITY SERVICE THEY TREAT YOU LIKE FAMILY YES I TELL ALL WHO ASK ME IF GOOD CAN'T BEAT THEM ON SERVICE & IF LOOKING TO BUY SEE LEON POOLE More

by LANASAMIKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Powers, John Gliem, David Ray
Dec 06, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Lanasamike! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 01, 2021

We have been working with Leon for the past 6 years. He’s great! He always comes through for us More

by dlwarren640
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Jim Ellis Toyota of McDonough responded

Thanks, Dlwarren640! We appreciate your continued business with us, and we're looking forward to your next visit! We look forward to your next visit! Take care!

December 01, 2021

I received a warm welcome and the drop off only took minutes. My car was serviced promptly and professionally. More

by DJUNGER30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Hull
Nov 30, 2021 -

DJUNGER30 responded

Thank you for prompt and professional service.

December 01, 2021

One of the worst experiences I’ve ever had with a dealership. Contacted them online about a used truck they had. Was contacted by and spoke to Salesman Brian Ogoo. We came to an agreement on a pri More

by Galtranex
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Ogoo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Jim Ellis Toyota of McDonough responded

Galtranex, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We take our customers’ comments seriously so we hope that you’ll give us a call at (770) 746-9374 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

December 01, 2021

Closest dealership around. Always great service, however slow as molasses. Quoted times always double the wait. More

by knomers
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason, Fran West
Dec 06, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

December 01, 2021

The service was excellent and it was a great experience. I will tell my friends and family about the dealership. More

by barbarahurst951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

December 01, 2021

Best dealership ever!! I try not to go anywhere else!! Ms. Rose Bristol will always be my salesperson. She is awesome, trustworthy & the best in the business. More

by Jonna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Jonna! We can't wait to see you again, have a great day.

December 01, 2021

One of the best dealerships I've ever dealt with. Comfortable and I felt like they actually had my best interest in mind. We've been looking for 9 months and found exactly what we wanted. Rose Pis More

by Dwade71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Jim Ellis Toyota of McDonough responded

Dwade71, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

...
548
...