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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,601 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,601 reviews

June 13, 2024

Mr Williams told me he remembered when I first came for my first purchase two ago. He told me he would take care of me and that’s what he did! More

by Elizabeth92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Jamshidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with Neil! We're glad to hear that he provided you with excellent service and remembered your past visits. Customer care and satisfaction are our top priorities, and we appreciate your loyalty. We look forward to continuing to serve you in the future!

June 13, 2024

Wonderful customer service, car was done in a timely manner. My representative was excellent as well. Overall, very positive experience. More

by ntqt2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candice
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that you had a wonderful experience with our customer service and that your car was serviced in a timely manner. We appreciate your kind words and look forward to serving you again in the future!

June 13, 2024

I’ve chosen this dealership because it offers many conveniences that others do not. I was very impressed with the video detailing the diagnostic exam of my vehicle and the seating arrangements in the More

by CLAYLILLIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Houndjovi
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for choosing our dealership and for your positive feedback! We're delighted to hear that you were impressed with the conveniences we offer, including the video detailing the diagnostic exam of your vehicle and our atmosphere. Providing a seamless and informative experience is important to us, and we're glad you appreciated it. If there's anything else we can do to enhance your experience further, please let us know. We look forward to serving you again!

June 13, 2024

Was our first time there. We are from out of state and it was time for an oil change. We were very impressed with this facility and staff. The waiting area is first class. Ver More

by ljtrash46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that your first visit with us was impressive and that you enjoyed our facility and staff. It's great to know that our waiting area met your expectations. We hope to see you again the next time you're in town!

June 13, 2024

I got the car I wanted. Joe was a great help. Great experience with Joe. More

by blaketaylor99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that Joe provided you with great assistance and helped you get the Toyota you wanted. Your satisfaction is important to us, and we appreciate your kind words about your experience. If you have any more feedback or need further assistance, please feel free to reach out. We look forward to serving you again in the future!

June 13, 2024

The Service adviser was the best in and out under one hour no appointment! I loved the experience More

by richard.rappa.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive experience! We're delighted to hear that Katie provided you with excellent service, and that you were in and out in under an hour without an appointment. Your satisfaction is our priority, and we appreciate your feedback. If there's anything else we can do for you, please let us know. We look forward to seeing you again!

June 13, 2024

Mr. Peoples was great and got me in a brand new 4runner! Highly recommend getting his help! More

by kait.cole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that Cameron provided friendly service and helped you get into your new 4Runner. We'll be sure to pass along your kind words to him. If you have any more feedback or need further assistance, please feel free to reach out. Enjoy your new vehicle!

June 13, 2024

This dealership helped me get in the car that I wanted with no hassle and no fuss More

by VEDA.CRUMP25
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're pleased to hear that our dealership helped you get the car you wanted without any hassle. Your satisfaction is important to us, and we hope you enjoy your new Toyota! If you have any further needs or questions, please don't hesitate to reach out.

June 12, 2024

Ms. Kerce is always personable and efficient in answering questions and providing the best customer service. More

by Bpalm
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that Katie consistently provides personable and efficient service, answering your questions and delivering the best customer care. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

June 12, 2024

Raymond and the service department have always treated me with respect and the service is fabulous. More

by CW.TJRT729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Todd
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Talentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're thrilled to hear that Raymond and our service department have always treated you with respect and provided great service. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

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