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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,425 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,425 reviews

May 23, 2024

Free coffee and water. Oscar is awesome and is very helpful and knowledgeable about my repair More

by RONALDWONG473
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you enjoyed your stay while Oscar provided you with excellent service! It's wonderful to know that he was helpful and knowledgeable about your repair needs. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 23, 2024

Great customer care. I always feel welcomed and unhassled when bringing my car in. They always remember to give my car wash after service. More

by CHARLEENKHAY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're thrilled to hear that you always feel welcomed when bringing your car in for service. Providing great customer care is our priority, and we're glad that you appreciate the complimentary car wash after service. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 23, 2024

Friendly and courteous great customer service and get you in and out in without having to leave your vehicle and come back to get it. More

by DRAYTONKENNETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback! We're delighted to hear that you received friendly and courteous service with great customer care. We strive to make your experience convenient by getting you in and out efficiently without the need to leave your vehicle. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 23, 2024

Amazing good great wonderful hot this is boring me why do you make me do this More

by Joshsimmons77
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your positive feedback! We're thrilled to hear that you had an amazing experience with us. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 23, 2024

Thanks for my 2018 Toyota Camry! I previously worked with Rose Bristol and Jermaine Hill when I first started looking earlier in the year but didn’t find anything. I returned a coupl More

by TweeTie Pie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremaine Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Fuoco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amari Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words and for choosing Jim Ellis Toyota! We're thrilled to hear that Rose and Jermaine provided you with excellent service throughout your car-buying journey. We're glad you found the perfect Toyota Camry and that you love it! If you need any assistance or have any questions when you bring it back next week, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

May 23, 2024

I love Toyota Dealership and my 2023 Camry. The people are Friendly and treat you like family. Reid is such a people person makes coming back easier and easier. All Staff EXCELLENT I haven't ha More

by kathleenjohnson1983n1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your wonderful feedback! We're delighted to hear that you love your Camry and that our team, especially Reid, has made your experiences so positive. It's our goal to treat every customer like family and ensure you always feel welcome. We appreciate your continued support and look forward to serving you again. Thank you for choosing Jim Ellis Toyota!

May 23, 2024

Surveyed 15 Atlanta dealers. Best bargain at Jim Ellis by far, and most knowledgeable and helpful staff More

by wsj28
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacy Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you found the best bargain and received exceptional service at Jim Ellis Toyota! Providing value and knowledgeable assistance to our customers is always our goal. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!

May 22, 2024

Dani was awesome from start to finish! He was personable, funny, and down to earth. We couldn’t have asked for a better representative! More

by trades.minis08
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're thrilled to hear that Dani provided you with such a positive experience from start to finish. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!

May 22, 2024

Hudson was a excellent sales man! He was no pressure to buy and very informative. He was very patient. I would highly recommend him to anyone looking to buy at Toyota. More

by psgarden01
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your fantastic feedback! We're delighted to hear that Hudson provided you with an excellent, no-pressure, and informative experience. Your recommendation means a lot to us. If you need anything else, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota!

May 22, 2024

I had somewhere to be and was told it would be done under a hour and half. Was there for 3 hours. More

by Jaxsonmarion07
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2024 -

Jim Ellis Toyota of McDonough responded

We're deeply sorry for the inconvenience and frustration caused by the longer-than-expected wait time. Your time is valuable, and we apologize for not meeting our initial estimate. We appreciate your feedback and will use it to improve our processes to ensure a more accurate and efficient service experience in the future. If you'd like to discuss this matter further or if there's anything we can do to make it right, please feel free to reach out to our service manager, Jimmy Hernandez, at jimmyh@jimellis.com. Thank you for bringing this to our attention.

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