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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,600 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,600 reviews

June 15, 2024

My advisor was Kaitlyn. She did a great job explaining to me the issues with my car and how to go about fixing it. She worked fast given the severity of the issue and had al More

by AriR19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive experience with Katie! We're pleased to hear that she did a great job explaining the issues with your car and quickly arranged for the necessary parts. It's wonderful to know that she provided you with payment options and guided you through the process to fit your expenses. We'll be sure to pass along your kind words to her. If you have any more feedback or need further assistance, please feel free to reach out. We appreciate your business and look forward to serving you again!

June 15, 2024

Amari Holland helped us find a new car that fits for our family! Great service! More

by Mattwhitaker82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amari Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your review! We are so happy to hear that Amari helped you find the right Toyota for you. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again in the future. Come and see us again soon!

June 15, 2024

The customer service was great and very efficient. I love my new Camry. Would definitely refer my family! More

by Camry25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Jefferson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Jamshidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that you received great and efficient customer service and that you love your new Toyota. Your referral means a lot to us. If you or your family need any further assistance, please don't hesitate to reach out. We look forward to serving you and your loved ones in the future!

June 15, 2024

I am always very satisfied with the service I received. Timeliness and good customer service is always consistent. More

by Dehallbrown32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that you are consistently satisfied with our service and that you appreciate our timeliness and good customer service. Your satisfaction is our top priority, and we look forward to continuing to serve you in the future!

June 15, 2024

Very professional and accommodating. Very well organized and not pushy. The decision was left upto me, after the diagnosis was fonr. More

by LOISWORD
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you found our team professional, accommodating, and organized. We strive to provide a comfortable experience where the decision is always up to you after the diagnosis. If you have any more feedback or need further assistance, please feel free to reach out. We look forward to serving you again in the future!

June 15, 2024

Amari Holland was an excellent help. Very knowledgeable and caring and went the extra mile! Highly recommended More

by Ittsllc98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amari Holland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that Amari provided you with excellent assistance, demonstrating both knowledge and care. We strive to go the extra mile for our customers, and we're glad Amari exceeded your expectations. We appreciate your recommendation and look forward to serving you again in the future!

June 15, 2024

Customer service is excellent when it come to Mr. Lavar. The coffee snack bar is nice. Overall Ellis toyota service department are wonderful. More

by LIZANDDONNY891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

We always strive to provide top-quality service to every guest, and we are pleased to hear that you enjoyed your experience here at Jim Ellis Toyota! We are so glad to have Lavar as a member of our team, and we hope to be of service to you again in the future.

June 15, 2024

This dealership hire the best people. I love the team! They treat you like family at Jim Ellis Toyora of McDonough! More

by MASONANGIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're thrilled to hear that you love our team and feel like family at Jim Ellis Toyota. Providing a welcoming and friendly environment is important to us, and we appreciate your kind words. We look forward to continuing to serve you and making you feel at home with us!

June 14, 2024

Always the best service and support from the front of the house with the intake reps to the back of the house with the technicians. More

by OMAR12EIGHTEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that you consistently receive the best service and support from our amazing staff. Providing excellent service throughout your entire experience is our goal, and we appreciate your recognition of our team's efforts. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to continuing to serve you!

June 14, 2024

I can always count on Jim Ellis to get me squared away. I look forward to buying a new vehicle from them one day. I just wish they test drove my car to see if the repair fixed the issue before giving it ba More

by teyler.mock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you can always count on us to take care of your needs. We apologize for the inconvenience regarding the test drive after the repair, but we're pleased that everything was resolved to your satisfaction in the end without hassle. Your satisfaction is important to us, and we appreciate your understanding. If there's anything else we can assist you with or if you have any further feedback, please let us know. We look forward to assisting you again and hope to see you for a new vehicle in the future!

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