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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,600 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,600 reviews

June 18, 2024

My experience with Brian was fantastic. He put in the work to meet me where I needed to be with payment and the process was seamless. More

by ZUNIGA.MICHAEL4
Recommend Dealer
Yes
Employees Worked With
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keisha Stubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're thrilled to hear that Brian provided fantastic service and worked hard to meet your payment needs, making the process seamless. We'll be sure to pass along your kind words to him. If you have any further needs or feedback, please feel free to reach out. We look forward to serving you again in the future!

June 18, 2024

This was the smoothest experience of buying a car that I’ve experienced. The entire experience was pleasant from the greeting to the financing. More

by bgmdds1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacy Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 17, 2024

Service personnel were friendly and asked a lot of questions to get my repair done correctly. Liked the video that the technician showed me of his work on my vehicle. So far so good, I'll be back for More

by glm1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aspen Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Todd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're pleased to hear that our service personnel were friendly and thorough in addressing your repair needs. It's great to know you appreciated the video we provide for our customers to see the work completed on their vehicle. We look forward to serving you again in the future! If you need any further assistance, please feel free to reach out.

June 17, 2024

Hudson was very professional, attentive, polite friendly and helpful during the whole process. great service More

by luanna.sutton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're pleased to hear that Hudson provided professional, attentive, polite, and friendly service throughout the entire process. Your satisfaction is our priority, and we're glad you had a great experience. If you need any further assistance, please feel free to reach out. We look forward to serving you again!

June 17, 2024

Reid was incredible ! He is always so happy and helpful. He works hard every time to meet the needs. He represents your company so well!! Thank you for having someone like More

by Annaology7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're delighted to hear that Reid provided incredible service and consistently meets your needs with a positive attitude. We're proud to have him represent our company and will be sure to pass along your appreciation. If you need any further assistance, please feel free to reach out. We look forward to serving you again!

June 17, 2024

Customer service was excellent. Communication was amazing. I didn’t have to wait a long period of time. Every time I get my car serviced I have a good experience. More

by CANSREW5794
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that you consistently have excellent customer service experiences with us, highlighted by great communication and prompt service. Your satisfaction is important to us, and we appreciate your continued trust. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

June 17, 2024

Did tell truth about services on my car purchase two cars never do it again my sales lady a big lier More

by iblake237
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amairia
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

We're sorry to hear about your negative experience. Your feedback is important to us, and we take these concerns seriously. Please contact our customer service team directly so we can address your situation and work towards a resolution. Your satisfaction is our priority, and we hope to have the opportunity to make things right.

June 16, 2024

Really great customer service from Mr Hudson & the whole Jim Ellis team. Had great experience all around! More

by Cigardude82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Jim Ellis Toyota of McDonough responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are so glad to hear that Hudson and our team could provide you with a great experience. We appreciate you feedback and look forward to servicing you again soon!

June 16, 2024

Always very punctual the appointment times and has taken care of the Camry since we’ve had it!!!!! Excellent service and work . More

by conkledustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. We are so happy to hear that you enjoyed your recent experience with us. Please don't hesitate to call if you'd like further assistance. We hope to be of service to you again in the future!

June 16, 2024

It is ridiculous that you HAVE to make an appointment for a simple oil change to get there and wait 2 and 1/2 hours. More

by fisherdawn87
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reid Millikan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Jim Ellis Toyota of McDonough responded

We apologize for the inconvenience and frustration you experienced with your recent oil change. Your feedback is important to us, and we're committed to improving our service process. If you'd like, please feel free to reach out to our customer service team so we can address your concerns and potentially work towards a better solution for you. Thank you for bringing this to our attention.

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