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Jim Ellis Toyota of McDonough

McDonough, GA

4.8
8,822 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com. We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,822 reviews

August 13, 2022

This was the 3rd purchase from Jim Ellis, In all the Jimmy Alice dealerships that I've been to you always treated with respect , dignityTreated like one of the familyRecommend a Dealership to anybody More

by Daniel_stupin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malcolm Redd
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Thanks, Daniel_stupin! We appreciate your continued business with us, and we're looking forward to your next visit! Thanks again for your business! Take care!

August 13, 2022

I arrived without an appointment and Leo and Oscar treated me very well, and everyone greeted me very well More

by Memiseaman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Memiseaman! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

August 13, 2022

Only bad thing about this dealership is the wait . ..the wait time is way to long More

by IVORI_DAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

August 13, 2022

Everyone is helpful and friendly. I love coming to this dealership. Kenny was nice and took care of the services needed. More

by Nicola R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Brewton
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Nicola R.! We hope to be of service to you again in the future. Best wishes, Jim Ellis Toyota of McDonough

August 13, 2022

Not sure if they did the 15 point check. My tire light was still on More

by Don Veum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

August 13, 2022

This was my second time visiting this dealership and it was great! i went in to trade my card and Hudson made the process very easy and was very helpful! More

by Jasmine J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Thanks, Jasmine J! We appreciate your continued business with us, and we're looking forward to your next visit! Thanks again for your business! Take care!

August 13, 2022

The service has improved over the last trip. Great service from the service technician. He was helpful and professional!! More

by bama1831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Hiram
Aug 13, 2022 -

bama1831 responded

👍

August 13, 2022

Tire service is poorly completed. Balancing is suboptimal! And I have to get it done at a different shop to make my car driveable. More

by tracyriendeau0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Tracyriendeau0, we are so disappointed to learn of this situation you have described. We take our customers’ comments seriously so we hope that you’ll give us a call at (770) 746-9374 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

August 13, 2022

Friendly and Professional environment within a beautiful facility. I get great service every time I come. More

by empcdemps
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fran West
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Empcdemps! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 13, 2022

I had an excellent buying experience. Malcolm Redd was very knowledgeable and professional. I will definitely continue to do business and recommend this dealership to my friends and famil More

by Deborahmackins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malcolm Redd
Aug 16, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Deborahmackins! If you have any further questions, please give us a call. We're always happy to help!

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