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Jim Ellis Toyota of McDonough
McDonough, GA
8,598 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,598 reviews
July 21, 2022
Leon Poole gives great service every single time I purchase a car from him. Jim Ellis Toyota is the best dealership ever. purchase a car from him. Jim Ellis Toyota is the best dealership ever. More
by EVA.MCGHEE
Verified CustomerEmployees Worked With
July 20, 2022
My car was not serviced correctly. Gas tank was not replaced safely. It became a safety hazard. The straps that hold the gas tank in place were not secured, this lead to the gas tank Gas tank was not replaced safely. It became a safety hazard. The straps that hold the gas tank in place were not secured, this lead to the gas tank hanging down towards the road. If I had filled up the tank with gas after picking up my truck the results could have been deadly. Totally unsatisfactory workmanship! More
by KVPLUNKETT
Employees Worked With
July 20, 2022
My consultant was very nice, friendly, and personable. My service was fast and I was outta there! Will use Jim Ellis again. Nice people and most of all, they’re just around the corner from home!! A Wi My service was fast and I was outta there! Will use Jim Ellis again. Nice people and most of all, they’re just around the corner from home!! A Win Win! 👍🏽😊 More
by MsDee
Employees Worked With
July 20, 2022
The staff are very friendly and helpful. The service was completed in a timely manner. The waiting room is very comfortable and relaxing. The service was completed in a timely manner. The waiting room is very comfortable and relaxing. More
by melaniegaddis
Employees Worked With
Kaitlyn Kerce
July 20, 2022
Fast, very professional, detail attention to customers and we felt like home. Ask for Carlos when go to purchase something and we felt like home. Ask for Carlos when go to purchase something More
by Juancarlosbelen97
Employees Worked With
July 20, 2022
Had no problems. I left car there for regular maintenance. No one called to let me know the car was ready, but that was really not a big deal. Satisfied with service. I left car there for regular maintenance. No one called to let me know the car was ready, but that was really not a big deal. Satisfied with service. More
by MOTT125
Employees Worked With
I forget her name. Normally I see Reid.
July 20, 2022
Went to have tint put on that I didn’t want and now I am going to have to drive 40 mins. Back to have it fixed and no one at the dealership cares. I even pointed it out before I left. I was told it was nor going to have to drive 40 mins. Back to have it fixed and no one at the dealership cares. I even pointed it out before I left. I was told it was normal. When I called to make an appt. To have it fixed I was told I don’t need one to just show up, but don’t use the girls name who answered the phone and told me that. I then talked with Raymond and for the second time he was to busy to really seem to care. I do not plan on using the service department after this tint is fixed. More
by aamoran3
Employees Worked With
July 20, 2022
I appreciated how quickly I was taken care of and how I was informed each step of the way what was needed for my vehicle. was informed each step of the way what was needed for my vehicle. More
by PARTSICON
Employees Worked With
Other Employees :
victoria steinetz
