Jim Ellis Toyota of McDonough

I was not happy with the service I received from this dealership. I turned my car in with a full tank of gas and it was returned with 1/2 tank. Our tracking light indicating a problem. 2 days after we dealership. I turned my car in with a full tank of gas and it was returned with 1/2 tank. Our tracking light indicating a problem. 2 days after we picked our car up tracking Lights still comes on. The dealership kept our. Car for 2 weeks and every time I called the technician he kept giving me excuses as when the car would be ready. They charged us $1600 and have us the run around about picking up our car. I still have the same problems that I had with our vehicle. After they kept our car for 2 weeks over charged us, our tracking light continues to come on They have no integrity at this dealership and you cannot grow your business being dishonest. God sees and he will reward accordingly.I will never use this dealership again. More

All of the process was quick and easy finance managers and sales 100% recommendations. SR and sales 100% recommendations. SR More

Great service. They have friendly staff members that work there. They also offer a free complimentary car wash. They have friendly staff members that work there. They also offer a free complimentary car wash. More

The work is always done well but the service could be better. Small things like responsive communication - returning texts/calls, saying hello when customers come in, faster check in process for appts, p better. Small things like responsive communication - returning texts/calls, saying hello when customers come in, faster check in process for appts, pulling the car up when leaving, would make the customer experience much better. More

Service wait here is poor even if you schedule it the wait is extremely long. wait is extremely long. More

Excellent and very pleasant sales personnel. Carlos and Donald were very helpful answering all questions I had and made my brand new purchase a very pleasant one. Carlos and Donald were very helpful answering all questions I had and made my brand new purchase a very pleasant one. More

Red was wonderful in making sure I new what was going on with the work on the car. All the work was done under an hour. Overall it was a very good experience. with the work on the car. All the work was done under an hour. Overall it was a very good experience. More

Customer service was nice in person; however, I had a hard time getting in touch with the finance person on the phone. Also, because I kept my old vehicle, I had to arrange an Uber. When I went to differ hard time getting in touch with the finance person on the phone. Also, because I kept my old vehicle, I had to arrange an Uber. When I went to different dealership, the sales person asked to drive the car to my house for me. This would of been convenient. More

I plan to return for the vehicle 's first oil and check up, since you're closer than the dealership where the vehicle was purchased. up, since you're closer than the dealership where the vehicle was purchased. More

The Service Rep - Reid keeps us going to McDonough's location because of his great service on all 3 of our Toyota vehicles even though we are less than a mile from the Toyota's Southlake location. location because of his great service on all 3 of our Toyota vehicles even though we are less than a mile from the Toyota's Southlake location. More