Jim Ellis Toyota of McDonough

Ridiculous charge for a diagnostic test. Obviously to cover employee overhead. Do you really need 4 people at a kiosk on Thursday at 6:00 and the same on Saturday including a cashier. The To Obviously to cover employee overhead. Do you really need 4 people at a kiosk on Thursday at 6:00 and the same on Saturday including a cashier. The Toyota dealership in my city charges a $95 diagnostic. Seemed to look for other things wrong and did not address what I brought it in for until I asked. Try reducing your personnel overhead so you don't have to rip off people with high diagnostic charges and hourly mechanic charges. Unfortunately, I had some work done before driving from Florida and the vacuum tube was not connected which was the whole problem. More

Raymond is a great asset to the company! ! Always very friendly & helpful!! Strongly recommend this dealership & service department! ! Always very friendly & helpful!! Strongly recommend this dealership & service department! More

Service department personnel are always courteous and process you in and out as quickly as possible. process you in and out as quickly as possible. More

Everything was great but I would have rather had 2 key bobs instead of one cause they're very expensive expensive bobs instead of one cause they're very expensive expensive More

I was pleased with the service of my car. The only reason I didn’t rate all 5 stars was that it took a few minutes to be acknowledged after I pulled into the service bay with my car. Since it The only reason I didn’t rate all 5 stars was that it took a few minutes to be acknowledged after I pulled into the service bay with my car. Since it was my first visit there, I wasn’t sure whether to stay in my car or if I was supposed to get out of my car and go in the building to talk with someone. Finally I caught the attention of someone and she told me to wait in my car and some would be with me soon. After someone came and started the intake with me, my experience for my service was 5 star. I will be using this location in the future. More

Thank you Luis and Gary for helping me with my new vehicle. Great Job like always. vehicle. Great Job like always. More

Carlos Dias was absolutely professional and very helpful when it came down to helping my parents that didn’t really know much English. Thank you when it came down to helping my parents that didn’t really know much English. Thank you More

I am very pleased with the service I received from everyone especially my salesman, Mr. Ahmad. The paperwork process and the delivery was wonderful. I am so pleased with my purchase. I will recommend everyone especially my salesman, Mr. Ahmad. The paperwork process and the delivery was wonderful. I am so pleased with my purchase. I will recommend all my friends and family to Jim Ellis. You’re the Best Stewart family More

Always courteous and knowledgeable about our vehicles. Very helpful. Always available to answer any of our questions we have regarding vehicle performance. Very helpful. Always available to answer any of our questions we have regarding vehicle performance. More

Reid was my service adviser…very knowledgeable and always helpful. I always try to schedule with him. helpful. I always try to schedule with him. More