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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,423 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,423 reviews

June 13, 2024

Lavar made my two day service experience easier to deal with as he was very attentive to getting me out as soon as possible. More

by ajohnson1272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with Lavar! We're pleased to hear that he made your service experience with us easier by being attentive and efficient. Customer satisfaction is our priority, and we'll be sure to pass along your kind words to him. If there's anything else we can assist you with, please let us know.

June 13, 2024

I don’t mind bringing my car for service. The people are very pleasant to talk to and you can be served coffee and snacks while you wait. More

by MEMORYHENDRYX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you enjoy bringing your car in for service at our dealership. Providing a pleasant experience with friendly staff is important to us. We appreciate your loyalty and look forward to continuing to serve you in the future!

June 13, 2024

Mr Williams told me he remembered when I first came for my first purchase two ago. He told me he would take care of me and that’s what he did! More

by Elizabeth92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Jamshidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with Neil! We're glad to hear that he provided you with excellent service and remembered your past visits. Customer care and satisfaction are our top priorities, and we appreciate your loyalty. We look forward to continuing to serve you in the future!

June 13, 2024

Wonderful customer service, car was done in a timely manner. My representative was excellent as well. Overall, very positive experience. More

by ntqt2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candice
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that you had a wonderful experience with our customer service and that your car was serviced in a timely manner. We appreciate your kind words and look forward to serving you again in the future!

June 13, 2024

I’ve chosen this dealership because it offers many conveniences that others do not. I was very impressed with the video detailing the diagnostic exam of my vehicle and the seating arrangements in the More

by CLAYLILLIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Houndjovi
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for choosing our dealership and for your positive feedback! We're delighted to hear that you were impressed with the conveniences we offer, including the video detailing the diagnostic exam of your vehicle and our atmosphere. Providing a seamless and informative experience is important to us, and we're glad you appreciated it. If there's anything else we can do to enhance your experience further, please let us know. We look forward to serving you again!

June 13, 2024

Was our first time there. We are from out of state and it was time for an oil change. We were very impressed with this facility and staff. The waiting area is first class. Ver More

by ljtrash46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that your first visit with us was impressive and that you enjoyed our facility and staff. It's great to know that our waiting area met your expectations. We hope to see you again the next time you're in town!

June 13, 2024

I got the car I wanted. Joe was a great help. Great experience with Joe. More

by blaketaylor99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that Joe provided you with great assistance and helped you get the Toyota you wanted. Your satisfaction is important to us, and we appreciate your kind words about your experience. If you have any more feedback or need further assistance, please feel free to reach out. We look forward to serving you again in the future!

June 13, 2024

The Service adviser was the best in and out under one hour no appointment! I loved the experience More

by richard.rappa.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive experience! We're delighted to hear that Katie provided you with excellent service, and that you were in and out in under an hour without an appointment. Your satisfaction is our priority, and we appreciate your feedback. If there's anything else we can do for you, please let us know. We look forward to seeing you again!

June 13, 2024

Mr. Peoples was great and got me in a brand new 4runner! Highly recommend getting his help! More

by kait.cole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that Cameron provided friendly service and helped you get into your new 4Runner. We'll be sure to pass along your kind words to him. If you have any more feedback or need further assistance, please feel free to reach out. Enjoy your new vehicle!

June 13, 2024

This dealership helped me get in the car that I wanted with no hassle and no fuss More

by VEDA.CRUMP25
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience! We're pleased to hear that our dealership helped you get the car you wanted without any hassle. Your satisfaction is important to us, and we hope you enjoy your new Toyota! If you have any further needs or questions, please don't hesitate to reach out.

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