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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,423 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,423 reviews

June 14, 2024

Cameron Peoples sold us my car. Helped us as soon as we reached the lot that morning. More

by Summer M.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with Cameron! We're glad to hear that he provided you with helpful assistance right away. We'll be sure to pass along your kind words to him. If you have any more feedback or need further assistance, please feel free to reach out. We appreciate your business and look forward to serving you again!

June 14, 2024

Cameron Peoples is a professional. He was polite and respectful, and I appreciated his help. More

by Brandon Marlow
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that Cameron provided you with professional, polite, and respectful service. We'll be sure to pass along your kind words to him. If you have any more feedback or need further assistance, please feel free to reach out. We look forward to serving you again in the future!

June 14, 2024

Impressive visit and I was glad to find a car to take home that day. Thanks Dylan & all the staff there. More

by ep68comeback
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you had a wonderful visit and that Dylan and our team helped you find a great vehicle. We'll be sure to pass along your thanks to Dylan and the team. If you have any more feedback or need further assistance, please feel free to reach out. Enjoy your new car!

June 14, 2024

I was there for maintenance on my 01 Corolla. I was wanting the door xx for why water was getting in he said it would be $195.00 , because it's a diagnostic problem. I said diagnostic he said ye More

by 7'40780arelenedorris064
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us. We apologize for any inconvenience caused by the misunderstanding regarding the diagnostic fee. We appreciate your feedback and are glad to hear that you found a more affordable solution with your mechanic. Your satisfaction is important to us, and we will use your feedback to improve our service in the future. If there's anything else we can assist you with, please let us know.

June 14, 2024

Payment went up by over 100 after add ons. that was very much a problem. More

by marksouto10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Jefferson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Teague
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback and we greatly appreciate your review. We apologize for any inconvenience caused by the increase in your payment due to the add-ons. Please contact our customer service team so we can address your concerns and find a satisfactory resolution. Your satisfaction is important to us.

June 14, 2024

Reid is always so nice and bubbly! I appreciate him for getting me in and out! Also go see Mallory for the best sales experience 😃 More

by MALLORYROBERTS80
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that Reid provided you with excellent service and that you appreciate his friendly demeanor. We'll be sure to pass along your kind words to him. Additionally, it's great to know that Mallory provided you with the best sales experience. We'll make sure she receives your positive feedback as well. If you have any more feedback or need further assistance, please feel free to reach out. We look forward to serving you again!

June 14, 2024

I would like to thank everyone that was involved in helping me find a vehicle that was fit for my situation. King from sales and Michael from financial did a great job with their customer service. More

by mouton.marquize
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
King Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your appreciation! We're delighted to hear that King and Michael provided you with great customer service and helped you find a vehicle that fits your needs. We'll be sure to pass along your thanks to them. If you have any more feedback or need further assistance, please don't hesitate to reach out. Enjoy your new vehicle!

June 13, 2024

Detailed and Customer Service excellence Professional employees from arrival to completion of vehicle service. Very impressive how their computerized equipment gives the consumer peace of mind of quality More

by JENBRAWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley
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Jun 14, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your fantastic feedback! We're thrilled to hear that you were impressed with the detailed and excellent customer service provided by our professional employees from start to finish. It's great to know that our computerized equipment gave you peace of mind about the quality of service. If you need anything else or have any further comments, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Jim Ellis Toyota of McDonough!

June 13, 2024

Lavar always does an excellent job and he's very promp and professional. Thanks for everything man. More

by JayWheeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that Lavar consistently provides excellent and professional service. We'll make sure to pass along your appreciation to him. If you have any more feedback or need further assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

June 13, 2024

Reid was very knowledgeable about cars and explained things well. He was very patient with me. More

by Bnfullwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're pleased to hear that Reid provided you with excellent service. We'll be sure to pass along your kind words to him. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!

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