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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,423 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,423 reviews

June 15, 2024

Customer service is excellent when it come to Mr. Lavar. The coffee snack bar is nice. Overall Ellis toyota service department are wonderful. More

by LIZANDDONNY891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2024 -

Jim Ellis Toyota of McDonough responded

We always strive to provide top-quality service to every guest, and we are pleased to hear that you enjoyed your experience here at Jim Ellis Toyota! We are so glad to have Lavar as a member of our team, and we hope to be of service to you again in the future.

June 14, 2024

Always the best service and support from the front of the house with the intake reps to the back of the house with the technicians. More

by OMAR12EIGHTEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that you consistently receive the best service and support from our amazing staff. Providing excellent service throughout your entire experience is our goal, and we appreciate your recognition of our team's efforts. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to continuing to serve you!

June 14, 2024

I can always count on Jim Ellis to get me squared away. I look forward to buying a new vehicle from them one day. I just wish they test drove my car to see if the repair fixed the issue before giving it ba More

by teyler.mock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're glad to hear that you can always count on us to take care of your needs. We apologize for the inconvenience regarding the test drive after the repair, but we're pleased that everything was resolved to your satisfaction in the end without hassle. Your satisfaction is important to us, and we appreciate your understanding. If there's anything else we can assist you with or if you have any further feedback, please let us know. We look forward to assisting you again and hope to see you for a new vehicle in the future!

June 14, 2024

Mr. Joe and Zach were quick and efficient when explaining my options. They were both very personable and made the car buying experience less stressful! I’m always met with kindness at this dealership ❤️ More

by Kimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Jamshidi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with Joe and Zach! We're thrilled to hear that they provided quick, efficient, and personable service while explaining your options. Creating a stress-free car buying experience is important to us, and we're glad that they helped make your visit enjoyable. We appreciate your kind words about the kindness you've experienced at our dealership. If you have any more feedback or need further assistance, please feel free to reach out. We look forward to serving you again!

June 14, 2024

Great customer service. Professional staff will come back when time for next service. Keep up good work. More

by DRTRHARVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that you received great customer service from our professional staff. We appreciate your kind words and your loyalty to our dealership. We'll continue to work hard to provide you with excellent service during your next visit and beyond. Thank you for choosing us!

June 14, 2024

Awesome customer service, vehicle was done in a timely manner. Will work with service department again. More

by Lewis Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're delighted to hear that you had an excellent experience with our customer service and that your vehicle was serviced promptly. We look forward to working with you again in the future!

June 14, 2024

Always punctual even when busy, and work done in timely manner. Thx for your expertise. More

by MARY.BETSILL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're pleased to hear that our team was punctual and efficient in handling your needs. Your appreciation for our expertise means a lot to us. We look forward to serving you again in the future!

June 14, 2024

Oscar is an exquisite example of world class customer service . He is always pleasant personable and professional. I feel as if I am family and treated honestly and fairly More

by NORMAN_LABRECQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Kerce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your wonderful feedback! We're delighted to hear that Oscar exemplifies spectacular customer service and makes you feel like family. We'll be sure to pass along your kind words to him. We look forward to continuing to provide you with honest and fair service!

June 14, 2024

A very quick and efficient visit. Happy to always be coming to Jim Ellis Toyota. More

by mikesingh
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your kind words! We're glad to hear that your visit was quick and efficient. We appreciate your loyalty and look forward to welcoming you back to Jim Ellis Toyota!

June 14, 2024

The best customer service. No long wait time. They are always very kind and friendly. Even sent a video of the service tech detailing what he done and how everything checked More

by beckyenglish1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for your feedback! We're thrilled to hear that you experienced the best customer service with us. We strive to provide a seamless and friendly experience, and we're glad that there was no long wait time and that you appreciated the video detailing the service performed. Your satisfaction is our priority, and we look forward to providing you with excellent service in the future. If there's anything else we can assist you with, please let us know!

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