Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Ellis Toyota of McDonough
McDonough, GA
8,595 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,595 reviews
April 04, 2023
Great customer service and efficient! Was able to get an appointment same day on a busy Friday. Was able to get an appointment same day on a busy Friday. More
by T
Verified CustomerEmployees Worked With
April 04, 2023
Everyone at this dealership is very courteous and attentive. Always easy to deal with them. attentive. Always easy to deal with them. More
by Janhurst3
Employees Worked With
April 04, 2023
Always excellent service, reasonable wait time and clean environment. Mr. Oscar Johnson is very pleasant and always willing to serve. environment. Mr. Oscar Johnson is very pleasant and always willing to serve. More
by sandrapowell901
Employees Worked With
April 03, 2023
Jim Ellis Toyota of McDonough was nice enough to have the car that I was looking at online parked out front for me. The people there were very friendly and nice. Mr. Carlos helped out a lot with getting me a car that I was looking at online parked out front for me. The people there were very friendly and nice. Mr. Carlos helped out a lot with getting me a new car. More
by neelibone0
April 03, 2023
Raymond from the service center is excellent! He consistently delivers superb customer service! The next time you need your Toyota serviced, be sure to ask for Raymond. He consistently delivers superb customer service! The next time you need your Toyota serviced, be sure to ask for Raymond. More
by L. Edwards
Employees Worked With
April 02, 2023
I’m not satisfied with the outcome of my service! I don’t feel I was given the truth regarding my problem. I would like to discuss the issue with upper management . I don’t feel I was given the truth regarding my problem. I would like to discuss the issue with upper management . More
by richardcjordan1949
Employees Worked With
April 01, 2023
Very happy with Victoria Steinetz. She was very pleasant and professional and kept me informed on the status of my RAV 4 during the entire time it was there. Service was completed in She was very pleasant and professional and kept me informed on the status of my RAV 4 during the entire time it was there. Service was completed in less than 1 hour. Great experience. More
by skkcopeland
Employees Worked With
Victoria Steinetz
April 01, 2023
Awsome got my recall done here great service awsome people definitely taking my car back people definitely taking my car back More
by FRANCISMELVIN14
April 01, 2023
Katie is excellent she goes above and beyond to help her customers. She is very friendly and professional. I wish I could deal with her every time I come in. This visit only took 1 to 1 1/2 hrs for oil cha customers. She is very friendly and professional. I wish I could deal with her every time I come in. This visit only took 1 to 1 1/2 hrs for oil change which is very rare.The only complaint I have is it takes forever to get serviced, sitting for 3 or 4 hours with or without an appointment to get an oil change is unreasonable. More
by JEFFBURSON68
Employees Worked With
Katie
April 01, 2023
Very informative and honest. Genuinely cares for their customers. Very caring, diligent, and very passionate. Genuinely cares for their customers. Very caring, diligent, and very passionate. More
by dahira viera
Employees Worked With
