Back

Jim Ellis Toyota of McDonough

McDonough, GA

4.8
8,571 Reviews
Jim Ellis Toyota of McDonough is a full-service new and certified pre-owned dealership that offers a lifetime of benefits included with each new Toyota vehicle purchase. In 2019, the dealership was acquired by the Jim Ellis Automotive group, an automotive group consisting of 21 dealerships and 17 brands.
Contact Dealership

144 Hwy 81 West

McDonough, GA

30253

Directions

By Type

Showing 8,571 reviews

April 14, 2023

Service Technicians are always friendly and greet you pretty quickly but appointment times are never honored. You still have to wait, sometimes even as long as 2hours More

by zaniyah1980
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

April 14, 2023

I LOVE THE CUSTOMER SERVICE and the attentiveness of the service representative. The waiting area is always clean and the hospitality is always top notch! More

by edbassman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Edbassman! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 14, 2023

Great service on our purchase. Jermaine was very personable and knowledgeable. Truly enjoyed our experience. More

by LeeAnne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jermaine Hill
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Leeanne, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

April 14, 2023

Called all over Georgia and parts of north Florida and best prices were at Jim Ellis Toyota. Lacy Rubin and my salesman Jermaine Hill were wonderful getting us through the buying process. More

by Dcardali15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jermaine Hill
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Dcardali15, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

April 14, 2023

The dealership has approachable personnel that works there. The setup is nice for families and long waits. More

by CSIMMONS.317
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Csimmons.317! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 14, 2023

Amazing service and kind person! He was a really great help with setting up my car. More

by sophia cardali
Recommend Dealer
Yes
Employees Worked With
Jeremaine Hill
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Sophia Cardali, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

April 13, 2023

Very professional people and very helpful and considerate of the customers time. Easy to do business with. More

by kylegreer871
Recommend Dealer
Yes
Employees Worked With
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Kylegreer871! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 13, 2023

I was greeted at the door by an amazing salesman who helped me every step of the way. King Davis was extremely helpful and made purchasing my first car a breeze. He was very personable and genuine and w More

by Keenan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
King Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Keenan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

April 13, 2023

The Service time for my vehicle was totally unacceptable. Did not really have an issue with the Service Advisor but the service time that I experienced was horrible. I saw people coming in 2-3 hours after my More

by rocksutton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaitlyn Kerce
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Rocksutton, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. If you are willing to give us another chance, please reach out to us at (770) 746-9374 to speak to our manager directly.

May 10, 2023 -

rocksutton responded

I purchased my vehicle from this location and I have been thoroughly satisfied with every aspect of this particular Dealership. This time was the only instance that I was dissatisfied with the Service. I will be returning to this location as it is the closest to where I reside.

April 13, 2023

Service was great, only problem I had was the wait. Workers are always friendly as usual More

by JENTULLOCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Jim Ellis Toyota of McDonough responded

Jentulloch, your positive review means a lot to us and we’re happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!

...
282
...