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Jim Ellis Toyota of McDonough

McDonough, GA

4.8
8,600 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,600 reviews

April 25, 2023

The customer service at this location was great! I always appreciate the service at Jim Ellis. More

by Nesacake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nichelle Hicks
May 01, 2023 -

Jim Ellis Toyota of McDonough responded

Nesacake, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

April 24, 2023

very patient and accommodating with what i was there for would recommend him to others More

by mirgrif44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Jim Ellis Toyota of McDonough responded

Mirgrif44, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

April 23, 2023

Customer Service Associate was very polite and courteous. The waiting area and bathroom was cleaned. Thank you Oscar More

by manisewaren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Manisewaren! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 23, 2023

Able to schedule appointment within one day of the service date. Customer representative kept me informed on my car status. More

by DMART11003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Jim Ellis Toyota of McDonough responded

Dmart11003, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 23, 2023

I was extremely pleased to see processes in place for each employee’s job task. From the moment I drove up to the service lane to final checkout staff communication was excellent. Reid Millekin/Service More

by Kalos888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Kalos888! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 22, 2023

The service supervisor was very concerned and helpful He was attentive to my service needs. More

by bjscopeland@gmail.com
Recommend Dealer
Yes
Employees Worked With
Ho
May 01, 2023 -

Jim Ellis Toyota of McDonough responded

Bjscopeland@gmail.com, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

April 22, 2023

Was in for 40,000 miles check up and oil change. For the third time ( 2 previous service trips) i I let them know i was still getting water retention in the doors. Victoria was not willing to help b More

by bevflyhigh00@earthlink.net
Recommend Dealer
Yes
Employees Worked With
Victoria and finally the service manager
May 01, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

April 22, 2023

He was great to work with, answered any questions while waiting on vehicle to arrive. More

by dshelby1966
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Jim Ellis Toyota of McDonough responded

Dshelby1966, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

April 22, 2023

Was not planning on buying a new car as of yet. I wanted to see my options. Jamari made my experience the most rewarding that I went ahead and bought a vehicle. I highly recommend going to see him More

by Tesposito106
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacy Rubin, Kenneth dukes
April 21, 2023

Brian was so helpful in the car buying process. He simplified everything for ease of understanding. We made contact when I called about an inquiry on a specific vehicle I was looking for. He asked More

by ellangham5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ray, JD Barksdale
May 01, 2023 -

Jim Ellis Toyota of McDonough responded

Ellangham5, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

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