Jim Ellis Toyota of McDonough

Able to schedule appointment within one day of the service date. Customer representative kept me informed on my car status. service date. Customer representative kept me informed on my car status. More

I was extremely pleased to see processes in place for each employee’s job task. From the moment I drove up to the service lane to final checkout staff communication was excellent. Reid Millekin/Service each employee’s job task. From the moment I drove up to the service lane to final checkout staff communication was excellent. Reid Millekin/Service Advisor is outstanding! He kept me up to date throughout my service visit on the status of my vehicle’s diagnosis, time to repair and prioritized the repair list for me. His patience, listening and communication skills, and cheerful demeanor are so very rare these days. I Your Service Department is top notch. I watched your repair bays on the TV in the customer waiting area. Very impressive how clean it was being kept as well. The Coffee Bar is fantastic. It was my first visit to Jim Ellis Toyota and I definitely make it my permanent go-to Dealership for my Toyota. I felt respected throughout my entire visit. Thank you!!! More

The service supervisor was very concerned and helpful He was attentive to my service needs. was attentive to my service needs. More

Was in for 40,000 miles check up and oil change. For the third time ( 2 previous service trips) i I let them know i was still getting water retention in the doors. Victoria was not willing to help b For the third time ( 2 previous service trips) i I let them know i was still getting water retention in the doors. Victoria was not willing to help by saying well you have to pay for this. I told her the last time I was in they supposedly fixed it and said if I had any more problems to let them know. I did not feel I should have to pay for this . After going around with her I finally said I wanted to speak with the service manager. After I spoke with the service manager he did some research and he informed me that Toyota was aware of it, and it should have been fixed previously, and that he would take care of it. As far as I know now it was corrected. If I experience any more problems, I will be taking the car back for this. More

He was great to work with, answered any questions while waiting on vehicle to arrive. waiting on vehicle to arrive. More

Brian was so helpful in the car buying process. He simplified everything for ease of understanding. We made contact when I called about an inquiry on a specific vehicle I was looking for. He asked He simplified everything for ease of understanding. We made contact when I called about an inquiry on a specific vehicle I was looking for. He asked to take down my cell number and keep me in touch of when the vehicle would arrive or if another one was on the way. He kept me in touch every day about the vehicle I was looking at and helped me buy the vehicle the same day of arrival. Highly recommend this dealership and Brian!!! More

Great service provided to me. Very professional. Everyone was very friendly and knew what they were doing. Very professional. Everyone was very friendly and knew what they were doing. More

Service is very timely, service technician very professional and knowledgeable. Recommended only what was needed. professional and knowledgeable. Recommended only what was needed. More

Anytime I come to this location, my family and I are treated with the best customer service. Gary and Luis are really great! And the whole service team is always amazing. treated with the best customer service. Gary and Luis are really great! And the whole service team is always amazing. More