Jim Ellis Kia of Kennesaw - Service Center

Diana was amazing! Her customer service skills were excellent and she was super helpful throughout my entire visit! Would highly recommend asking for her if you are eve Her customer service skills were excellent and she was super helpful throughout my entire visit! Would highly recommend asking for her if you are ever at the dealership. More

Diana is always a great help! She helps in as many ways as possible and works to help find discounts available for the customer whenever needed. Highly recommend! She helps in as many ways as possible and works to help find discounts available for the customer whenever needed. Highly recommend! More

Efficient! Service advisor was pleasant and professional. He promptly informed me of what needed to be done. Service advisor was pleasant and professional. He promptly informed me of what needed to be done. More

Mark was terrific to work with as well as informative, insightful, and personable! I'd appreciate working with Mark again. He even took care of a recall I didn't know about. insightful, and personable! I'd appreciate working with Mark again. He even took care of a recall I didn't know about. More

Rear shock was leaking and he fixed it And performed 2 updates and told me how to do the gps update updates and told me how to do the gps update More

Worst service I have ever received from Kia, or any other dealership. We purchased my Kia Sportage last year at a different Kia Dealer and paid for the maintenance service plan. Upon making my appointment at dealership. We purchased my Kia Sportage last year at a different Kia Dealer and paid for the maintenance service plan. Upon making my appointment at this specific location in kennesaw- I confirmed over the phone that my vehicle was under warranty and would not have to pay. While checking out I was asked to pay $120, because I “should have mentioned the warranty to him before the service”. We have 3 brand new vehicles that get serviced as they are supposed to and have never had to provide proof that they’re under warranty. It’s always been looked up through the vin number of the vehicle. I asked how long it would take for them to verify that I paid for the maintenance plan, and the response I got was “well it’s a long process and I’m going to lunch, so you’d have to hang tight for about another hour and a half and most of the time the dealer you bought the vehicle from won’t want to pay for the service”. After waiting an hour for the service I wasn’t going to wait an hour an a half for him to go to lunch, as I had my 8 week old baby with me. I was left with no choice but to pay the money to get my car back. Not only was the answer I received unprofessional, but I wasted money I should have never had to. I called the Kia dealership I purchased the vehicle from and was told they didn’t understand why I had to pay for the service. I also called the Kia in Cartersville and was told my next service is under warranty. Unfortunately, my fiancé and I wanted to purchase a Telluride from this Kennesaw location, but the service we received today completely made us change our mind. I have called twice to speak to a manager with no luck. I would not recommend. More

Friendly, quick, honest, and wonderful! Mark was wonderful! He was honest about what was needed. He did not try to sell me anything. Plus, overall experience was really pleasant. Mark was wonderful! He was honest about what was needed. He did not try to sell me anything. Plus, overall experience was really pleasant. More

Kristian was very professional and gave me updates on the progress of the repairs on my van. progress of the repairs on my van. More

Personable,helpful, professional Talking with people at Kia, I feel like I am talking to real people who care about you -and life! They are positive and feel genuine. Kia, I feel like I am talking to real people who care about you -and life! They are positive and feel genuine. More

He was very kind from the time I walked in until I left he was very knowledgeable of his job. And had a very pleasant attitude he was very knowledgeable of his job. And had a very pleasant attitude More