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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.1
4,159 Reviews

4,159 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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October 05, 2024

Kris was super nice! Ordered me a Lyft and to and from home and my car was actually done in a couple of hours, when I thought it was gonna be an all day thing. More

by JULIADIAZ1214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Juliadiaz1214! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

October 05, 2024

Great service, loved working with Sheldon! We were out in a good amount of time and appreciated the expedited process. More

by kanne88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katherine Nunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sheldon Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us, Kanne88! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

October 05, 2024

The service was professional and smooth. We had prior purchase with Kia of Cobb County before Jim Ellis! More

by raeew50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Awolusi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Morrow
Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks, Raeew50! We appreciate your continued business with us, and we're looking forward to your next visit! Please let us know if there is ever anything else we can do for you! Safe travels!

October 04, 2024

I appreciated their communication with me the most. They had my car fixed quicker than planned. More

by Dnl1094
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Dnl1094! Thanks for taking the time to share your rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

October 04, 2024

This was my first visit to IKEA dealership or any dealership in General. The parking lot was a little confusing however the surface was top-tier. I was assisted by Mr. Robert Billings, who walked me More

by Angel O'Neill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Billings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

That's great to hear,Angel O'Neill! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

October 04, 2024

The dealership is nice it’s clean I have no complaints in that area. That pretty much domes it up. More

by KUYSHONDRABROWN87
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norris Burns
Oct 18, 2024 -

Jim Ellis Kia of Kennesaw responded

Kuyshondrabrown87, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (404) 445-2636 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!

October 04, 2024

Jahvon Sims was very professional and helpful. He suggested some work for the car as well. More

by MRSMRM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jahvon Sims in service
Oct 13, 2024 -

Jim Ellis Kia of Kennesaw responded

We work hard to stand out among the rest, Mrsmrm! Thanks for taking the time to share your rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

October 03, 2024

Everything went smoothly, I was in and out quickly and Kris was great, as always. More

by CELLYGEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2024 -

Jim Ellis Kia of Kennesaw responded

Cellygee, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

October 03, 2024

The people were great, though it took three weeks to get my car back for only four hours of labor, and getting an actual person on the phone is next to impossible, all you get is an automated voice. More

by STRAKACHRISTOPHER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2024 -

Jim Ellis Kia of Kennesaw responded

Thanks for the great 4-star rating, Strakachristopher1! If there is anything we can do to turn it into a 5-star rating, I hope you'll let us know. Again, thank you for taking the time to let us know how we're doing. Thanks again for your business! Take care!

October 03, 2024

This was the worst experience from start to finish that I have ever had with a dealership. There was no proactive communication and the customer service manager was completely unprofessional when I finally More

by kready
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Stewart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Magruder - zero stars.
Oct 18, 2024 -

Jim Ellis Kia of Kennesaw responded

Kready, at our dealership we pride ourselves in straightforward, no nonsense, and transparent dealings with our clients. We are interested in learning more about what exactly caused you to feel this way. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

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