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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,272 Reviews
Call Service Center (404) 445-2636

4,272 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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August 15, 2025

Everyone was kind and courteous! Our service started before our scheduled appointment time and we were out in the time frame they gave us! More

by angelhopegee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for the wonderful feedback! We're delighted to hear that our team provided exceptional and efficient service. We value your time and strive to exceed expectations. See you again soon!

August 15, 2025

Mark is the best advisor I have come across, he is honest and very attentive to your needs. He takes the time to explain everything. Mark is a great asset to this Dealership. More

by MKERKOSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Croston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Kerkoski
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Aug 16, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for your kind words, we are grateful to have Mark as part of our team. We strive to provide exceptional service and it's wonderful to hear that he has fulfilled your expectations. We appreciate your loyalty!

August 14, 2025

Great from start to finish as I find at all Jim Ellis dealers That is all More

by KDEMETROPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cailyn Quinn
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Aug 16, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for your kind words! We strive to provide top-notch service at all of our Jim Ellis dealerships. We appreciate your loyalty and look forward to serving you in the future.

August 13, 2025

Chris was very personable and provided superior customer service! He was a pleasure to work with! More

by LauraCarrollchavez
Recommend Dealer
Yes
Employees Worked With
Chris!
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Aug 16, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your positive experience with Chris! We are proud to have him on our team and always strive to provide excellent customer service. We look forward to serving you again in the future!

August 11, 2025

Great service but took a week to get the water pump. Love getting Lyft ride. More

by Johnericpatton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
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Aug 12, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you for your honest feedback! We're thrilled to hear that you loved our service and were able to experience the convenience of using Lyft. As for the water pump delay, we apologize for any inconvenience and continuously strive to improve our processes for faster turnaround times. Thank you for your support and we look forward to serving you again!

August 09, 2025

Cailyn was professional and knowledgable. She listened carefully to my questions and provided answers in simple terms. More

by steve_may
Recommend Dealer
Yes
Employees Worked With
A couple different folks but mainly Cailyn.
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Aug 09, 2025 -

steve_may responded

I dealt with a couple of folks this trip but mainly Cailyn. She was professional and knowledgable. She listened carefully to my questions and supplied answers in simple terms..

August 09, 2025

Process was seamless. Very easy and all was handled in a timely manner.Highly recommend Jim Ellis of Kennesaw More

by Blythe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Croston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Kerkoski
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Aug 12, 2025 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for your positive review! We are constantly striving to provide seamless and timely service to all of our customers. We're thrilled to hear that we were able to exceed your expectations. We appreciate your recommendation and look forward to working with you again in the future.

August 05, 2025

Great family dealership, and over the years I have enjoyed the experience. Not so much over the last 2 years More

by KFWALKER20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Magruder
3.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Joyce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Kerkoski
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Aug 06, 2025 -

Jim Ellis Kia of Kennesaw responded

We apologize for any disappointing experiences you may have had in the last 2 years. As a family dealership, we strive to provide exceptional service and we would love the opportunity to make it right. Thank you for your loyalty and we hope to see you again soon!

August 04, 2025

I asked that my tire pressure not be touched (nitrogen inflation). It was added anyway. I asked that the car wash be skipped. The car was washed. You ignored my simple requests. I will use another Kia dea More

by sundude55
Recommend Dealer
No
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Aug 05, 2025 -

Jim Ellis Kia of Kennesaw responded

We apologize for not following your requests during your service visit, and understand your frustration. Our team will make sure to communicate your preferences clearly in the future. Thank you for bringing this to our attention.

August 03, 2025

My experience going to Jim Ellis of Kennesaw. Is always a great experience, that I definitely appreciate. The service advisor are very experienced. The technician definitely knows their cars. More

by KKSR710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
5.0
This rating includes all reviews, with more weight given to recent reviews.
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