Jim Ellis Kia of Kennesaw - Service Center

Phillip in the service department has been working with me for the past year and is always helpful and knowledgeable! me for the past year and is always helpful and knowledgeable! More

We enjoyed working with our service provider. And appreciated the thorough communication it made it Easier to know the status of the vehicle And appreciated the thorough communication it made it Easier to know the status of the vehicle More

We are driving our 2024 Telluride with duct tape on all four windows holding on the trim. The rear passenger door widow/door trim blew off during a trip to Florida, never to be found. Brought our Telluride four windows holding on the trim. The rear passenger door widow/door trim blew off during a trip to Florida, never to be found. Brought our Telluride to the service department and was told they would inspect all the trim and order as needed. We were told however, that warranty would only cover one incident, so if the other trim came off later, it would not be covered. They said the other trim was okay and ordered one piece on September 10th and it’s still not here. Brought the Telluride back in late November as now all the trim is falling off! Supposedly there is a recall on this but we have not received a notice. We have had several other recalls that we completed promptly when scheduled. Who knows when the trim will get here since it’s already been three months and no eta! Not sure at this time how the warranty is going to work when/if the trim ever does come in, but expect a battle if they try to charge us!, In the mean time, we are driving around in our new Telluride with duct tape all over the windows and doors! Absolute unacceptable service response from Kia the Jim Ellis dealership! More

Everyone was very helpful and I even recommend Jim Ellis to my neighbor. She has a Kia and was looking for trustworthy dealership. to my neighbor. She has a Kia and was looking for trustworthy dealership. More

Good response to issues and fixing items needed during last visit at the service center. last visit at the service center. More

The employees are great at acknowledging and greeting. Everyone was nice. My favorite was Mallory! She was amazing ! Everyone was nice. My favorite was Mallory! She was amazing ! More

Not a very good service outfit. Not customer oriented Nan’s charge exorbitantly, very different than they advertise over the radio. Not customer oriented Nan’s charge exorbitantly, very different than they advertise over the radio. More

The service was quick and we did not have to wait long. They washed the car which was a bonus! They washed the car which was a bonus! More

Dedicated and courteous representative, detailed and professional in conduct itemizing customer concerns. The option of a walk-in service is a welcome development professional in conduct itemizing customer concerns. The option of a walk-in service is a welcome development More